Corey Campbell
Portmore
Summary
Diligent and Highly Motivated individual with 4 plus years experience in the field of customer service .I possess the knowledge,experience and strong work ethic to make a significant impact within the company and to also contribute to an increase in the company's success and evolution. I aim to utilize my skills and talents to improve customer experience and achieve as much growth as possible.
Overview
5
5
years of professional experience
Work History
Retail Customer Service Representative
Transparent BPO
03.2024 - Current
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
Office Data Entry Clerk
Transparent BPO
10.2023 - 03.2024
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Sorted documents and maintained organized filing process.
- Created and maintained data entry logs to track data entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
- Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.
Customer Service Representative
Hinduja Global Solutions (HGS)
11.2021 - 10.2023
- Answer large amounts of inbound calls daily.
- Ensure Strict HIPAA compliance and patient confidentiality is maintained at all times.
- Assist Callers with insurance verification inquiries including eligibility and benefits etc.
- Address caller concerns,escalate issues when necessary and provides callbacks if needed to ensure customer satisfaction.
- Assist with dental and medical claim inquiries including statues,adjustments, Billing, Coding,Appeals etc
- Accurately document interactions in CRM,maintaining accurate insurance details in the system.
- Follow given scripts and guidelines to ensure accurate and compliant interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Cashier / IceCream Server
Murrays Fish and Jerk Hut
09.2019 - 03.2020
- Greet customers and take orders with a friendly,courteous tone.
- Responsible for the accuracy of cash register and POS system.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
Education
Hospitality
Ebony Park Heart Academy
01.2019
High School Diploma - Business
Garvey Maceo High School
01.2017
Skills
- Interpersonal Skills
- Product knowledge
- Teamwork-oriented
- Microsoft Word
- Good communication skills
- Attention to detail
- Time management
- Excellent written and oral communication
- Multitasking and organization
- Customer satisfaction
- Team collaboration
- Active listening
- Data entry
Seminars Conferences Workshops
- Jamaican Observer Foodie Seminar, 2019
- Bake Exposition, 2019
Timeline
Retail Customer Service Representative
Transparent BPO
03.2024 - Current
Office Data Entry Clerk
Transparent BPO
10.2023 - 03.2024
Customer Service Representative
Hinduja Global Solutions (HGS)
11.2021 - 10.2023
Cashier / IceCream Server
Murrays Fish and Jerk Hut
09.2019 - 03.2020
Hospitality
Ebony Park Heart Academy
High School Diploma - Business
Garvey Maceo High School
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