Diligent and Highly Motivated individual with 4 plus years experience in the field of customer service .I possess the knowledge,experience and strong work ethic to make a significant impact within the company and to also contribute to an increase in the company's success and evolution. I aim to utilize my skills and talents to improve customer experience and achieve as much growth as possible.
Overview
5
5
years of professional experience
Work History
Retail Customer Service Representative
Transparent BPO
03.2024 - Current
Assisted customers with finding suitable products, leading to higher sales revenue.
Handled returns and exchanges professionally, retaining customer trust while adhering to company guidelines.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Investigated and resolved customer inquiries and complaints quickly.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
Office Data Entry Clerk
Transparent BPO
10.2023 - 03.2024
Organized, sorted, and checked input data against original documents.
Entered data into various computer systems accurately using Microsoft Office Suite.
Completed data entry tasks with accuracy and efficiency.
Followed established procedures to enter and process data correctly.
Sorted documents and maintained organized filing process.
Created and maintained data entry logs to track data entry activities.
Corrected data entry errors to prevent duplication or data degradation.
Maintained files, records, and chronologies of entry activities.
Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.
Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.
Customer Service Representative
Hinduja Global Solutions (HGS)
11.2021 - 10.2023
Answer large amounts of inbound calls daily.
Ensure Strict HIPAA compliance and patient confidentiality is maintained at all times.
Assist Callers with insurance verification inquiries including eligibility and benefits etc.
Address caller concerns,escalate issues when necessary and provides callbacks if needed to ensure customer satisfaction.
Assist with dental and medical claim inquiries including statues,adjustments, Billing, Coding,Appeals etc
Accurately document interactions in CRM,maintaining accurate insurance details in the system.
Follow given scripts and guidelines to ensure accurate and compliant interactions.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Cashier / IceCream Server
Murrays Fish and Jerk Hut
09.2019 - 03.2020
Greet customers and take orders with a friendly,courteous tone.
Responsible for the accuracy of cash register and POS system.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.