Barrington McKenzie

Central Village

Summary

Dedicated and empathetic customer service professional with experience in providing top-notch support to clients. Proven track record of resolving issues efficiently and effectively, with a strong focus on customer satisfaction.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Customer Service Representative

Startek Inc.

01.2020 - Current

Responded to customer inquiries via phone, email, and chat
Resolved customer complaints and concerns in a timely and professional manner
Provided product information and support to customers
Utilized strong problem-solving skills to address customer issues
Consistently met or exceeded customer satisfaction targets

Invoice Clerk

MRD Inventory

06.2018 - 01.2020

Interacted with customers to resolve invoice discrepancies
Demonstrated strong communication and interpersonal skills

Education

High School - Caribbean Examination Council (CXC) certifications

Jonathan Grant High School

07.2017

Warehousing Level 1 - NCTVET

Caribbean Maritime University CAP-YES

07.2018

Skills

Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution skills
Ability to work in a fast-paced environment
Proficient in handling customer complaints and concerns
Strong focus on customer satisfaction
Adaptability and flexibility

High-energy attitude
Stress management
Team collaboration
Verbal and written communication
Call management
Microsoft Excel

Certifications And Awards

Top Performer of the Month, Startek Inc., list specific months/years
Attendance Award, Startek Inc., list specific months/years
Warehousing Level 1 Certification, Caribbean Maritime University CAP-YES, 2018

Timeline