Babbet Walker James
Spanish Town,Jamaica
Summary
Organized professional with extensive experience in front desk operations, adept at managing customer inquiries, scheduling appointments, and maintaining accurate records. Strong communication skills facilitate effective interactions with clients and team members. Proven track record of optimizing office processes to enhance workflow and client satisfaction. Successfully created a welcoming environment while managing multiple tasks efficiently.
Overview
24
24
years of professional experience
Work History
Part-Time Sales Rep
YUMMI MOTORS LTD.
01.2021 - Current
- Promoted and sold products/services by effectively addressing needs of existing and prospective customers.
- Established and maintained positive relationships with customers to enhance loyalty and repeat business.
- Contacted potential customers through cold calling to generate interest.
- Expedited resolution of customer issues and complaints, contributing to increased satisfaction and retention.
Waitress
TOP SHELF PROFESSIONAL FOOD AND BEVERAGE SERVICE
11.2017 - Current
- Delivered exceptional customer service to enhance dining experience.
- Pursued top customer satisfaction by actively addressing needs and feedback.
- Greeted customers and presented menus to facilitate informed choices.
- Make suggestions based on their preferences.
- Take and serve food/drinks orders.
- Increased sales by recommending additional items to customers.
- Arrange table settings.
- Keep tables clean and tidy at all times.
- Inspected products thoroughly to ensure they met quality standards.
Office Attendant
YUMMI MOTORS LTD.
01.2017 - Current
- Monitored and updated cleaning schedule, facilitating timely completion of tasks and maintaining operational efficiency.
- Swept and mopped floors and furniture in designated areas, ensuring a clean and inviting environment.
- Emptied trash bins throughout facility, supporting overall sanitation and hygiene standards.
- Dust and polish various surfaces.
- Restock bathrooms with supplies.
Self Employed in own Business
01.2002 - 08.2016
- Interacted with customers to build loyalty and resolve concerns, enhancing customer satisfaction.
- Reviewed and updated all health, safety, and liquor licenses to ensure compliance with regulations.
- Monitored staff adherence to food control and safety regulations to maintain compliance and hygiene standards.
- Analyzed liquor costs versus sales to ensure bar profitability and informed financial decisions.
- Work with liquor vendors to develop new productions or promotions for the bar.
- Negotiated with vendors, ordered supplies, and managed inventories and budgets to maintain operational efficiency.
- Create employee schedules based on expected customer numbers.
- Set and maintain standards for safe food handling, cleanliness and safety.
Education
Certificate in Customer Service -
PANARAMA TRAINING CENTRE
01.2018
Certificate in Food Preparation -
TRINITY MORAVIAN TRAINING CENTRE
01.2018
High School - Math CSEC
NORMAN HIGH SCHOOL (EVENING)
01.1998
Skills
- Sales strategies
- Customer service and support
- Telephone etiquette
- Merchandising standards
- Data entry and management
- Attention to detail
- Problem solving
- Conflict resolution
- Team collaboration
- Time management
Accomplishments
Certification of Participation at National Youth Service
Timeline
Part-Time Sales Rep
YUMMI MOTORS LTD.
01.2021 - Current
Waitress
TOP SHELF PROFESSIONAL FOOD AND BEVERAGE SERVICE
11.2017 - Current
Office Attendant
YUMMI MOTORS LTD.
01.2017 - Current
Self Employed in own Business
01.2002 - 08.2016
Certificate in Customer Service -
PANARAMA TRAINING CENTRE
Certificate in Food Preparation -
TRINITY MORAVIAN TRAINING CENTRE
High School - Math CSEC
NORMAN HIGH SCHOOL (EVENING)