LYNDIA DOUGLAS
May Pen,Clarendon JA
Summary
Dedicated, reliable, and professional individual who thrives on new challenges. A team player with a coachable mindset, eager to learn and adapt in any role. Motivated to bring out the best in every task and value every interaction. Committed to upholding professionalism, efficiency, and maximum productivity. Excited to contribute these qualities to your esteemed organization.
Overview
9
9
years of professional experience
Work History
CASE ADVOCATE /Office Administrator (Contract)
Krause And Kinsman Law Firm
11.2023 - Current
- Documenting and organizing relevant information for case files.
- Creating cases, Provided accurate, helpful and up-to-date information about claims.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
- Conducted pre-screening activities to determine eligibility for supportive services.
Lead Generator/Sales Associate/Appointments
Trinity Steam Cleaning (Contract)
09.2022 - 11.2023
- Negotiated contracts with new clients, securing profitable deals and expanding the company's client base.
- Researched prospective clients to develop and execute cold call lists.
- Designed and executed email marketing campaigns, resulting in a significant increase in leads.
- Advised business clients on best mix of products for maximum sales and consumer engagement.
- Setting goals and meeting target.
SALE REPRESENTATIVE (PART-TIME)
Rent To Own
11.2020 - 11.2023
- Prequalifying customers for RTO listing and loan, cold calling
- Ovation and Lexington law closed sale for fixing credit
- Completed assigned tasks with little or no supervision
- Check credit score, helping customers understand their credit situation
CUSTOMER SERVICE REPRESENTATIVE (WFH)
Sutherland Global
06.2021 - 07.2023
- Account for Stubhub.com
- Inbound and outbound calls, send emails, ticketing system, process payments, selling, buying issue resolution, etc…
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Offered products and services to meet customers' needs and goals
SECURITY OFFICER
Guardsman Limited
01.2016 - 01.2020
- Processing visitors and employees at access points, book and Computer logging, receiving and sending out telephone calls by day and night.
- Supported work culture and safety.
Education
May Pen Education Centre
May Pen, Clarendon01.2019
Thompson Town School Evening Institution
01.2016
Skills
- Problem-solving
- Effective communication
- Microsoft Software
- Records Management
- Organization and administration
- Multi-tasking
- Adaptability
- Exceptional negotiator
- Self motivation
- Case preparation
- Attention to detail
- Time management
Timeline
CASE ADVOCATE /Office Administrator (Contract)
Krause And Kinsman Law Firm
11.2023 - Current
Lead Generator/Sales Associate/Appointments
Trinity Steam Cleaning (Contract)
09.2022 - 11.2023
CUSTOMER SERVICE REPRESENTATIVE (WFH)
Sutherland Global
06.2021 - 07.2023
SALE REPRESENTATIVE (PART-TIME)
Rent To Own
11.2020 - 11.2023
SECURITY OFFICER
Guardsman Limited
01.2016 - 01.2020
Thompson Town School Evening Institution
May Pen Education Centre
Similar Profiles
Mohammed AmunehMohammed Amuneh
Case Advocate/Legal Assistant at Krause And Kinsman Law FirmCase Advocate/Legal Assistant at Krause And Kinsman Law Firm
John BegleyJohn Begley
Intake Agent at Krause & Kingman Law FirmIntake Agent at Krause & Kingman Law Firm
Shatarra AndersonShatarra Anderson
Intake Agent at Krause and Kinsman DC, LLCIntake Agent at Krause and Kinsman DC, LLC