Ayeishia Rotti
Kingston
Summary
Experienced customer support representative with a proven track record of delivering exceptional service in fast-paced environments. Skilled in problem-solving, proactive outreach, and strategic relationship building to ensure customer satisfaction. Demonstrates the ability to understand client needs, foster long-lasting relationships, and resolve issues while improving processes to enhance service efficiency. Known for strong communication skills and a commitment to upholding integrity. Passionate about providing high-quality support and eager to contribute to a team focused on driving customer satisfaction and success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Complete Contract Consulting
07.2024 - 12.2024
- As a Customer Service Representative at Complete Contract Consulting, I managed dual accounts, ensuring smooth and efficient service tailored to account-specific needs
- I provided support across multiple channels, including email, phone and live chat, handling a high volume of customer interactions with professionalism and care
- In addition to resolving escalations, I maintained detailed records of customer interactions and kept up to date on company products and policies to deliver accurate and effective solutions
- By collaborating with internal teams, I streamlined workflows to enhance response times for urgent requests and consistently exceeded customer expectations
Technical Advisor
Conduent
03.2023 - 05.2024
- Company Overview: A leading electronics company
- Served as a Technical Advisor for a leading electronics company, providing exceptional support to customers via chat
- Assisted with troubleshooting hardware and software issues while resolving 90% of issues on the first interactions
- I submitted escalations for complex cases and coordinated store reservations to ensure maximum customer satisfaction
- Delivered solutions by leveraging in-depth product knowledge and effectively addressing account inquiries and purchase guidance
- Additionally, mentored and trained new employees recruited for technical advisor positions all while improving team performance by 25%
- A leading electronics company
Brand Advocate
Sagility
11.2020 - 02.2023
- Provided exceptional voice and email support to providers while working remotely from home, addressing, and resolving account and claims issues through proficient use of multiple CRM software systems
- Delivered updates and facilitated adjustments to personal Dental insurance plans and accounts, while ensuring providers were informed of fee schedules and credentialing information
- Consistently maintained high customer satisfaction levels, as reflected in positive provider survey results, through effective communication and problem-solving
Education
High School Diploma -
Jose Marti Technical High
St. Catherine06-2018
Skills
- Clear and professional communication
- Problem-solving
- Conflict-resolution
- Proficient in CRM tools
- Multitasking
- Time management
- Flexible scheduling
- Customer service
- Active listening
- Critical thinking
- Data entry
Remote teamwork
Accomplishments
- Active Youth Ambassador for the Ministry of Health with a certificate in completion.
- Received a certificate for completing training in Customer Service Management.
Additional Information
Available for flexible scheduling to accommodate international time zones., Equipped with high-speed internet, a quiet workspace, and remote work tools., Experienced in remote work with a dedicated home office., Strong commitment to work-life balance, stability and career development.
Timeline
Customer Service Representative
Complete Contract Consulting
07.2024 - 12.2024
Technical Advisor
Conduent
03.2023 - 05.2024
Brand Advocate
Sagility
11.2020 - 02.2023
High School Diploma -
Jose Marti Technical High
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