Kimoy Murray
Montego Bay
Summary
Persuasive negotiator and talented customer service / sales representative bringing top-notch team leadership, verbal communication and tactical planning skills gained during 15 year career. Demonstrated record of accomplishment in generating sales and building loyal customer base. Proven history of success in maintaining solid sales funnels.
Overview
15
15
years of professional experience
Work History
Customer Relations Manager Agent
National Pen Company
05.2023 - 06.2025
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
Reservation/Sales Agent
Unique Vacations Limited
08.2017 - 02.2020
- Maximize customer satisfaction by catering a proactive day to day call center assistant to address clients concern.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Upsell on flights, tours, travel insurance.
- Etc.
Sales/Customer Rep.
Chukka Adventure Tours
01.2010 - 06.2016
- Serve as a Team lead in the absence of the supervisor to maintain seamless booking operations.
- Organize and dispatch guests on and off Tour buses.
- Stayed current on company offerings and industry trends.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Meet and greet guest.
Education
Business Administration
Learners Center
Montego Bay, Jamaica08-2017
Certificate - Customer Service
HEART TRUST NTA
Montego Bay, Jamaica06-2008
Skills
- Customer service
- Fluent English
- Training and mentoring
- Fast learner
- Business-to-business sale
- Business-to client sale
- CRM tools proficiency
- Attention to detail
- Problem-solving
- Customer relationship management
- Cross-selling and Up-selling
- outbound calling / email
Personal Profile - Objectives
Analytical, detail-oriented professional with 8+ years of extensive experience in providing exceptional customer service, administering customer transactions, and promoting company offerings in the hospitality industry. Committed and organized demonstrating an outstanding aptitude to manage and balance in a fast-paced environment.
Timeline
Customer Relations Manager Agent
National Pen Company
05.2023 - 06.2025
Reservation/Sales Agent
Unique Vacations Limited
08.2017 - 02.2020
Sales/Customer Rep.
Chukka Adventure Tours
01.2010 - 06.2016
Business Administration
Learners Center
Certificate - Customer Service
HEART TRUST NTA
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