Atia Ambersley
Caregiver
Spring Garden, Welcome Hall St James Jamaica
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Caregiver position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Collection Agent
Teleperformance
Montego Bay
07.2022 - Current
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Custodian of Records
Etech
Montego Bay
09.2021 - 06.2022
- My duties were to call the custodian of records and obtain medical, billing, diagnostic imagine, insurance, academy, pathological and Claims records for attorneys.
Sale Representative
Centerfield, Free zone
St James
08.2006 - 03.2021
- My duties were to sell products and service to customer
- Internet, Mobile phone, Home Phone, Home Security, Cable for a variety of providers
- Learned and adapted quickly to new technology and software applications.
Billing/sales Representative
Teleperformance
St James
03.2003 - 12.2019
- My duties were to assist customer with there internet packages, selling them other line of business and lowering their monthly bill by putting g them back on a contract, explaining billing, give credit when necessary, give them a premium channel for free for 3 month for long customer etc.
Customer Service Representative
Conduent, Barnett Tech
St James
11.2015 - 11.2019
- My duties were to advise customer about their life insurance policies, their coverage amount, past due amount, reinstate lapsed policies, send paperwork due to death, take payment, give beneficiary information etc.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Practical Nurse
Fairview Medical and Dental
St James
05.2015 - 09.2015
- Suite # 5 Fairview Office Park
- Alice Eldemire Dr, My duties were to register new patients, pull chart for existing patient, taking their vitals, swipe their health card for payment, assist with medical equipment for any procedure that will be done, dressing
- Sterilized the equipments, cleaning the area, etc..
- Cared for wounds, provided treatments, and assisted with procedures.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
Practical Nurse
Dr Campbell’s Office
St James
08.2014 - 04.2015
- My duties were to register new patients, pull chart for existing patient, taking their vitals, swipe their health card for payment, assist with medical equipment for any procedure that will be done, dressing
- Sterilized the equipments, cleaning the area, etc..
- Cared for wounds, provided treatments, and assisted with procedures.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
Caregiver
Prestige Adult Care
St James
10.2013 - 07.2014
- My duties were to ensure all patient hygiene is in good standing, giving daily medications, assist with laundry, feeding disabled patients, rotating to prevent bed sores, talking with them doing some physical activities, etc.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
Education
Leaving Certificate -
Maldon Primary
09.2001 - 7 2007
Leaving Certificate -
St. James High School,
Montego Bay St James 09.2007 - 07.2012
Diploma - Health Care
Central Academy
09.2012 - 08.2013
Skills
Critical Thinking and and problem solving
undefinedReference
Upon Request
Timeline
Collection Agent
Teleperformance
07.2022 - Current
Custodian of Records
Etech
09.2021 - 06.2022
Customer Service Representative
Conduent, Barnett Tech
11.2015 - 11.2019
Practical Nurse
Fairview Medical and Dental
05.2015 - 09.2015
Practical Nurse
Dr Campbell’s Office
08.2014 - 04.2015
Caregiver
Prestige Adult Care
10.2013 - 07.2014
Diploma - Health Care
Central Academy
09.2012 - 08.2013
Leaving Certificate -
St. James High School,
09.2007 - 07.2012
Sale Representative
Centerfield, Free zone
08.2006 - 03.2021
Billing/sales Representative
Teleperformance
03.2003 - 12.2019
Leaving Certificate -
Maldon Primary
09.2001 - 7 2007
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