Ashnele James
Claremont,St. Ann
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Vacation Planner
Moon Palace Jamaica
Ocho Rios, St. Ann
11.2024 - Current
- Created itineraries to provide clients with a customized travel experience.
- Assist customers in selecting vacation packages that best suited their needs and budgets
- Develop key customer relationships to increase sales
Host / Sales Representative
Soltour Jamaica Ltd / Coming2 Destination Management Jamaica
Pear Tree Bottom, Runaway Bay, St. Ann
05.2024 - 11.2024
- Greet and welcome customers/ guests
- Verify guest information and payment options to ensure accuracy and completeness. Identified potential problems or issues related to customer travel plans and resolved them quickly and efficiently
- Ensured compliance with company policies regarding risk management and safety procedures when booking vacations for clients.
- Coordinated transportation arrangements including flights, car rentals, and hotel reservations.
Administrative Assistant / Reservation Agent
Five Star Watersports
Ocho Rios, St. Ann
04.2016 - 04.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed, edited and typed complex memos and reports with job-related software.
- Served visitors by greeting, welcoming, and directing them to appropriate personnel
- Update and record customer information to maintain accounts
- Respond to average 100 calls and emails daily
- Assisted customers via phone by providing confirmations, answering questions and offering general information
Education
High School Diploma -
Dinthill Technical High School
Linstead, St Catherine06-2013
High School Diploma -
Ferncourt HIgh School
Claremont, St Ann06-2012
Skills
- Customer service and Engagement
- Telephone reception
- Team Collaboration
- Detail Oriented
- Proficient in Microsoft Suite
- Time Management
- Follow-up Skills
- Problem solving
- Strong organizational skills
- Filing
- Invoice processing
- Administrative support
Affiliations
- Volley Ball
- 4H and Girl Guide member
Certification
- TPDCO Tourism Awareness Certification
- Level II certification in National Council on Technical and Vocational Education and Training - Customer Service / Administrative Assistant
References
References available upon request.
Timeline
Vacation Planner
Moon Palace Jamaica
11.2024 - Current
Host / Sales Representative
Soltour Jamaica Ltd / Coming2 Destination Management Jamaica
05.2024 - 11.2024
Administrative Assistant / Reservation Agent
Five Star Watersports
04.2016 - 04.2024
High School Diploma -
Dinthill Technical High School
High School Diploma -
Ferncourt HIgh School
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