Ashley Williams
Mobile
Summary
Enthusiastic and customer-focused Front Desk Agent with 5 years of hospitality and office management experience. Skilled in reception, reservations, and delivering memorable guest service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Receptionist
Jubilee Early Childhood Development Center
02.2022 - Current
- Welcomed parents and patients, managing intake for child wellness appointments.
- Maintained accurate attendance and immunization logs.
- Supported administrative operations and coordinated with school nurses.
Receptionist
Holiday Inn Express
11.2019 - 02.2022
- Managed daily reservations, cancellations, and room assignments.
- Resolved guest concerns and escalated issues to management as needed.
- Maintained lobby cleanliness and ensured front desk supplies were stocked.
Guest Services Representative
Hampton Inn & Suites
08.2018 - 10.2019
- Welcomed guests, checked IDs, and provided room keys.
- Collaborated with housekeeping to ensure timely room turnover.
- Maintained records of guest feedback and loyalty memberships.
Front Desk Agent
The Battle House Renaissance Hotel
06.2017 - 08.2018
- Checked guests in and out efficiently, processing payments and resolving disputes.
- Answered multi-line phones and responded to reservation inquiries.
- Provided concierge services and facilitated seamless guest experiences.
Education
Associate of Science - Criminology | Forensic Technology
ITT Technical Institute
Mobile, ALHigh School Diploma -
Davidson Highschool
Mobile, ALSkills
- Microsoft Office & Hotel Management Systems
- Front Desk Operations
- Verbal Communication
- POS & Booking Software
- Multitasking & Time Management
- Customer/Client relations
- File organization
Certification
Associates in Office Administration (In Progress)
Timeline
Administrative Receptionist
Jubilee Early Childhood Development Center
02.2022 - Current
Receptionist
Holiday Inn Express
11.2019 - 02.2022
Guest Services Representative
Hampton Inn & Suites
08.2018 - 10.2019
Front Desk Agent
The Battle House Renaissance Hotel
06.2017 - 08.2018
Associate of Science - Criminology | Forensic Technology
ITT Technical Institute
High School Diploma -
Davidson Highschool
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