Ashley Escoffery
Bridgeport
Summary
Self-motivated individual excelling in both group settings and independent work. Aims to contribute to company growth by leveraging skills, knowledge, and eagerness to learn.
Overview
2
2
years of professional experience
Work History
Reservations/Sales Specialist
Intercontinental Hotel Groups
- Promoted and sold additional services, packages, or upgrades
- Assisted guests with room availability, rates, and reservation details
- Processed reservations ensuring compliance with IHG standards
- Delivered excellent customer service before, during, and after guest stays
- Addressed guest concerns and feedback professionally
- Provided information about IHG's loyalty programs and benefits
- Resolved guest issues diplomatically and efficiently
- Encouraged guests to enroll in IHG's loyalty programs and assisted with inquiries and reward redemptions.
Brand Advocate
Sagility
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative/Sales Representative
Cash Stop
01.2023 - 08.2023
- Coordinated with potential clients to schedule meetings
- Utilized CRM systems and scheduling tools for efficient appointment management
- Conducted follow-up communications to nurture leads
- Addressed client concerns and provided additional information as needed
- Maintained accurate records of client interactions
- Provided regular reports to the sales and business development team
- Managed time efficiently to maximize appointments
- Prioritized leads based on potential and business objectives.
Technical Support Specialist
IBEX Global
02.2022 - 01.2023
- Managed customer-related issues effectively
- Handled ordering items for customers
- Responded to customer inquiries through various channels
- Sent professional emails
- Conducted troubleshooting for technical issues.
Education
High School Diploma -
William Knibb High School
Trelawny06.2017
Skills
- Customer Service
- Sales and Lead Generation
- Technical Support and Troubleshooting
- CRM Systems
- Appointment Scheduling
- Effective Communication
- Problem-Solving
Timeline
Brand Advocate
Sagility
05.2023 - Current
Customer Service Representative/Sales Representative
Cash Stop
01.2023 - 08.2023
Technical Support Specialist
IBEX Global
02.2022 - 01.2023
Reservations/Sales Specialist
Intercontinental Hotel Groups
High School Diploma -
William Knibb High School
Similar Profiles
Venkata Rajesh GuttikondaVenkata Rajesh Guttikonda
TDM Lead/Developer at Intercontinental Hotel GroupsTDM Lead/Developer at Intercontinental Hotel Groups
Amin AnsariAmin Ansari
Cluster Assistant Revenue Manager at Intercontinental Abu Dhabi Hotel and Intercontinental Abu Dhabi ResidencesCluster Assistant Revenue Manager at Intercontinental Abu Dhabi Hotel and Intercontinental Abu Dhabi Residences
Muhammad RahmanMuhammad Rahman
Administrator at Park Plaza Hotel, Intercontinental HotelAdministrator at Park Plaza Hotel, Intercontinental Hotel