Ashleigh McDonald
May Pen,Clarendon
Summary
Professional Summary: Highly organized and detail-oriented professional with a background in customer service, team support, and administrative tasks. Currently pursuing a Bachelor’s Degree in Business Administration, with proven experience in supporting operations through communication, problem-solving, and task prioritization. Adept at managing schedules, maintaining records, and fostering positive interactions with clients and team members.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald
Dells, WISCONSIN
05.2023 - 08.2023
- Delivered exceptional customer service by assisting patrons with their orders, and addressing inquiries.
- Ensured efficient daily operations by maintaining accurate food preparation records, and smooth kitchen workflows.
- Worked collaboratively with team members to meet customer satisfaction standards.
Housekeeper
Hampton Inn and Suites
Wells, Maine
05.2021 - 08.2022
- Maintained cleanliness standards across guest rooms and public areas, ensuring a welcoming environment for all visitors.
Identified and reported safety hazards to management for prompt resolution.
Maintained an inventory of cleaning supplies, and ensured efficient use of resources.
Customer Service Representative
Maxie Department Store
Maypen, Clarendon
06.2018 - 09.2019
- Addressed customer complaints with empathy, and provided prompt solutions tailored to their needs.
Recorded and analyzed customer inquiries to improve service quality and efficiency.
Built strong customer relationships to enhance brand loyalty and repeat business.
Education
BBA - Business
University of Technology, Jamaica
Kingston11-2025
Associate of Arts - Customer Service
Institute of Career Choice
Clarendon09-2014
Skills
- Administrative Support: Skilled in handling office tasks, scheduling, and document management
- Communication: Proficient in both written and verbal communication to engage effectively with diverse audiences
- Organization: Adept at prioritizing multiple tasks to meet deadlines efficiently
- Technical Proficiency: Experienced with the Microsoft Office Suite (Word, Excel, PowerPoint), and Google Workspace
- Customer service: Strong ability to manage inquiries, resolve complaints, and provide tailored solutions
Affiliations
Co-Curricular Activities & Awards:
- Community Service Volunteer, Church of God of Prophecy
- Certificate for Notable Performance in Developmental English
- Participant in Job Readiness Training Sessions
- Member of Fundraising Committee, Royale College
Special Interests:
- Socializing and networking to foster professional and personal growth.
- Exploring new destinations and cultures through travel.
- Engaging in music as a form of creative expression.
Timeline
Crew Member
McDonald
05.2023 - 08.2023
Housekeeper
Hampton Inn and Suites
05.2021 - 08.2022
Customer Service Representative
Maxie Department Store
06.2018 - 09.2019
BBA - Business
University of Technology, Jamaica
Associate of Arts - Customer Service
Institute of Career Choice
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