Summary
Overview
Work History
Education
Skills
Timeline
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ASHKIEBA POWELL

Mandeville

Summary

I am a dedicated and results-driven professional with a strong background in customer service and a Bachelor’s degree in Logistics and Supply Chain Management. Over the years, I’ve honed my ability to analyze processes, improve service quality, and build lasting relationships with customers. I take pride in my problem-solving skills and thrive in high-pressure environments where I can focus on finding the best solutions for both customers and the organization. Passionate about logistics and customer satisfaction, I’m eager to bring my expertise and enthusiasm to a team that values growth and innovation.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Sutherland Global Services
06.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Ride Attendant

Six Flags Over Texas
06.2023 - 09.2023
  • Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
  • Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.

Housekeeper

The Lodge at Deadwood
06.2023 - 09.2023
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Customer Service Cashier

Shoprite Store
06.2022 - 09.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Filing Clerk

Ministry of Science, Energy and Technology
06.2020 - 09.2020
  • Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
  • Supported team members, providing necessary documents and files for efficient decision-making processes.
  • Maintained a comprehensive filing system for scientific research and energy-related documents, ensuring proper categorization and archival of important data.

Education

Bachelor of Science - Logistics And Supply Chain Management

Caribbean Maritime University (CMU)
Kingston, Jamaica
08-2023

CXC's - Science And Business

Manchester High School
Mandeville, Jamaica
07-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency

Timeline

Customer Service Representative

Sutherland Global Services
06.2023 - Current

Ride Attendant

Six Flags Over Texas
06.2023 - 09.2023

Housekeeper

The Lodge at Deadwood
06.2023 - 09.2023

Customer Service Cashier

Shoprite Store
06.2022 - 09.2022

Filing Clerk

Ministry of Science, Energy and Technology
06.2020 - 09.2020

Bachelor of Science - Logistics And Supply Chain Management

Caribbean Maritime University (CMU)

CXC's - Science And Business

Manchester High School

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ASHKIEBA POWELL