Ashelle Lowe
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Sales Associate
Segoso Caribbean
06.2023 - Current
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Utilized innovative sales techniques to upsell products and services.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Set up appointments with interested customers according to schedule availability.
Foreign Exchange Trader
Demicor
04.2022 - 07.2022
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Customer Service Representative
Conduent
11.2017 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Bartender
Riu Palace Hotels & Resorts
10.2014 - 05.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Cocktail Waitress
Sandals Royal Caribbean Resorts
01.2012 - 10.2014
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Crossed Trained As a Sales Agent
Sandals Royal Caribbean Resorts
01.2012 - 10.2014
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Associates Degree in Hospitality & Tourism - Tourism Management
Montego Bay Community Collage
Montego Bay, St. James2024
No Degree - Supervisory Management, Small Business Management
Northern Caribbean University
Montego Bay, St. James08.2021
Bartending Level 1
J. W. N Academy
Montego Bay, St. James10.2016
Rum Ambassador
Appleton Estate
02.2014
Guest Services Professional
American Hotel & Lodging Educational Institute
12.2013
Hospitality Training Program Bar Department
Sandals International School
Ironshore, Montego Bay, St. James2013
Food & Beverage Level 2 / Business Administration
Heart Trust NTA Workforce Solution
Montego Bay08.2012
High School Diploma -
William Knibb Memorial High School
Martha Brae, Falmouth, Trelawny11.2011
Skills
- Guest Relations
- Verbal and Written Communication
- Credit and Cash Transactions
- Policy and Procedure Adherence
- Teamwork and Collaboration
- Sales and Marketing
- Product and Service Sales
- Sales Training
Timeline
Sales Associate
Segoso Caribbean
06.2023 - Current
Foreign Exchange Trader
Demicor
04.2022 - 07.2022
Customer Service Representative
Conduent
11.2017 - 08.2018
Bartender
Riu Palace Hotels & Resorts
10.2014 - 05.2017
Cocktail Waitress
Sandals Royal Caribbean Resorts
01.2012 - 10.2014
Crossed Trained As a Sales Agent
Sandals Royal Caribbean Resorts
01.2012 - 10.2014
Associates Degree in Hospitality & Tourism - Tourism Management
Montego Bay Community Collage
No Degree - Supervisory Management, Small Business Management
Northern Caribbean University
Bartending Level 1
J. W. N Academy
Rum Ambassador
Appleton Estate
Guest Services Professional
American Hotel & Lodging Educational Institute
Hospitality Training Program Bar Department
Sandals International School
Food & Beverage Level 2 / Business Administration
Heart Trust NTA Workforce Solution
High School Diploma -
William Knibb Memorial High School
Similar Profiles
Tracey BaughTracey Baugh
Head of Employee Development / Director of Human Resource / Human Resource Manager at Segoso CaribbeanHead of Employee Development / Director of Human Resource / Human Resource Manager at Segoso Caribbean
Trashawn PryceTrashawn Pryce
SQL Developer at Segoso CaribbeanSQL Developer at Segoso Caribbean
Janice FosterJanice Foster
Current at Segoso CaribbeanCurrent at Segoso Caribbean
Lindsay SilveraLindsay Silvera
Sales Lead Associate /Sales LeadAssociate /Sales Associate /Lead Key Holder at Bath and Body WorkSales Lead Associate /Sales LeadAssociate /Sales Associate /Lead Key Holder at Bath and Body Work
Kevin D WhiteKevin D White
Sales Associate, Dept Mgr., Sporting Goods Sales Associate, Overnight Team Lead, Overnight TA at WalmartSales Associate, Dept Mgr., Sporting Goods Sales Associate, Overnight Team Lead, Overnight TA at Walmart