Asheika Jackson

• Take clients call and providing support and solutions to their queries
• Analyzed quality and performance data to support operational decision-making.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

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• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Addressed customer needs and made product recommendations to increase sales.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.
• Responded to inquiries from callers seeking information,direct calls to appropriate individuals and prepare messages.