Asheika Barrett
Montego Bay,Jamaica
Summary
To obtain a position where I can utilize my skills to contribute to the growth and development of the company/firm. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Sales Representative
Centerfield
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded 30% Sales close rate by implementing strong call handling techniques and effective objection handling.
- Recognized as top performer within sales team due to consistent achievements in meeting or exceeding targets month over month.
Customer Service Representative
Teleperformance
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Conduent
Montego Bay, 08
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed over 40 chats daily, maintaining composure under pressure while providing exceptional service.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Customer Service Representative
ACT
Montego Bay, 08
- Managed high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Sales Leader
Centerfield
07.2022 - 01.2024
- Boosted sales performance by implementing effective team training and coaching strategies.
- Established a culture of accountability within the team by setting clear expectations and monitoring individual performance closely.
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales team performance and provided constructive feedback.
Education
Associate of Science - Natural Sciences
Mt. Alvernia High School
Montego Bay, Jamaica 09.2008 - 07.2015
Chetwood Memorial Primary School
Montego Bay, Jamaica 05.2001 -
Skills
Customer Service
undefinedQualifications
8, 8
References
- Mrs. Jeanette Dobson-Vernon, Vice Principal, 2 Queen's Drive, Montego Bay, P.O. Box 124, (876) 952-2391
- Mr. Johan Johnson, Justice of the Peace, Lilliput District, Montego Bay, St. James, (876) 372-1305
Timeline
Sales Leader
Centerfield
07.2022 - 01.2024
Associate of Science - Natural Sciences
Mt. Alvernia High School
09.2008 - 07.2015
Chetwood Memorial Primary School
05.2001 -
Sales Representative
Centerfield
Customer Service Representative
Teleperformance
Customer Service Representative
Conduent
Customer Service Representative
ACT
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