Asharay Bailey
Hampton Green,St Catherine
Summary
Detail-oriented and customer-focused professional seeking a role in Digital Banking, where strong analytical skills, technology awareness, and a commitment to excellent customer service can contribute to secure, efficient, and user-centered banking solutions.
Overview
2
2
years of professional experience
Work History
Collections agent
SSG
08.2023 - 01.2024
- Managed inbound and outbound calls, addressed customer concerns, developed action plans for recovering outstanding payments, contacted debtors for payment status, negotiated payment deadlines and plans
- Managed inbound and outbound calls to collect outstanding payments.
- Negotiated payment arrangements with customers to resolve overdue accounts.
- Documented customer interactions in the collections management system.
Customer Service Representative
Itel BPO
11.2022 - 10.2023
- Answers customer calls, Handles customer complaints, provides appropriate solutions and alternatives. Set appointments and handles inbound calls.
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and guided customers through services offered.
- Documented customer interactions in the company’s CRM system accurately.
Technical Support Agent
IBEX BPO
03.2022 - 11.2022
- Delivered friendly and courteous service to enhance customer experience.
- Provided technical assistance to customers via phone and chat support.
- Diagnosed and resolved software and hardware issues effectively.
- Documented customer interactions in the ticketing system accurately.
Education
High School Diploma -
Distinction College 3 Cxc Passes
St. Catherine 07-2025
City and guilds pass - two (2) Subjects
Lacovia high school (CAP)
St. Elizabeth01.2020
Secondary examination certificate (CXC) - two (2) Subjects
Black River High School
St. Elizabeth01.2019
Skills
- Data analysis
- Microsoft Office proficiency
- Effective time management
- Communication skills
- Collaborative work
- Interpersonal relations
- Data privacy compliance
Timeline
Collections agent
SSG
08.2023 - 01.2024
Customer Service Representative
Itel BPO
11.2022 - 10.2023
Technical Support Agent
IBEX BPO
03.2022 - 11.2022
High School Diploma -
Distinction College 3 Cxc Passes
City and guilds pass - two (2) Subjects
Lacovia high school (CAP)
Secondary examination certificate (CXC) - two (2) Subjects
Black River High School