Ashanti Rhooms
Customer Service Representative
Summary
I've been in the Customer service services industry for over 3 years. I most recently worked as an customer services supervisor for a large company, where i train and overseeing new agents. Now I'm looking to expand my experience across different industries, I'm so interested in joining an agency like yours.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Office Of Scribing
Portmore
03.2022 - 11.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Itel Jamaica
Kingston
04.2021 - 12.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Associate
HGS Jamaica
Kingston
11.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Jamaica North South Highway
Spanish Town
01.2020 - 09.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Johnothan Grant High School
Jamaica 09.2012 - 06.2019
Skills
Report preparation
Complaint resolution
Staff education and training
Technical Support
Service standard compliance
Money handling abilities
Multi-line phone talent
Administrative support
Medical terminology knowledge
Accomplishments
Supervisor position at the Office Support Company.
Jamaica North South Highway Top Toll Agent for 3 Months
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Certification
NCTEVT COMMIS CHEF LEVEL 1&2
Timeline
Customer Service Representative
Office Of Scribing
03.2022 - 11.2022
Customer Service Representative
Itel Jamaica
04.2021 - 12.2021
Customer Service Associate
HGS Jamaica
11.2020 - 03.2021
Cashier
Jamaica North South Highway
01.2020 - 09.2020
NCTEVT COMMIS CHEF LEVEL 1&2
03-2019
High School Diploma -
Johnothan Grant High School
09.2012 - 06.2019