Ashanti Jones
St. Andrew
Summary
Customer-focused professional with experience in technical support, health insurance advising, and hospitality. Known for maintaining a positive attitude, resolving customer issues promptly, and performing effectively in fast-paced environments. Strong communication, problem-solving, and time-management skills.
Dedicated professional with strong customer service skills and technical support experience. Proficient in troubleshooting and ensuring prompt resolutions. Eager to enhance client satisfaction through effective communication and problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Agent
IBEX Jamaica
2025.11 - Current
- Provide technical assistance and customer support for telecom services.
- Troubleshoot issues and ensure prompt resolution.
Customer Service Advisor
Sutherland Global Services
2024.09 - 2025.10
- Assisted customers with health insurance matters: claims, billing, and system navigation.
- Delivered professional service in a high-volume environment.
Commis Chef (Training)
Cardiff Hotel and Spa
2023.09 - 2024.07
- Prepared high-quality dishes following recipe standards.
- Supported buffet and event meal preparation to ensure timely service.
Manager's Front Office Assistant (Summer Job)
Boone Hall Oasis
2023.06 - 2023.08
- Organized office documents and handled incoming calls.
- Assisted with administrative tasks and guest inquiries.
Education
NVQJ Commercial Food Preparation - Level 2
HEART College of Hospitality Services
CSEC Certification -
St. Andrew High School for Girls
Skills
- Customer Service & Support
- Communication (Oral & Written)
- Time Management
- Interpersonal Skills
- Flexibility & Adaptability
- Willingness to Learn
Certification
- CXC Subjects: Add. Mathematics, Biology, English A, English B, Food & Nutrition, Mathematics, Physics, POB
- City & Guilds English Stage 3
- City & Guilds Mathematics Stage 3
- Enhanced Job Readiness
- Fundamentals of Business (Part 2)
- ServSafe Certified
Extracurricular Activities
Heart for Christ (Member) Entrepreneurship Club (President) Environmental Club (Secretary) Entertainment Club (Member) Peer Counseling (Member) Red Cross (Member) Glam Academy (Member)
References
- Miss Elaine Davis, Head of Programs, HEART College of Hospitality Services, (876) 802-3964
- Mr. Cecil Chinnon, Pastor, New Garden New Testament Church of God, (876) 883-5348
- Mr. Dane Dennis, Institution Manager, HEART College of Hospitality Services, dane_dennis@heart-nta.org, (876) 299-3080
Awards
- Spanish Bursary - HEART College of Hospitality Services
- Certificate of Good Progress in CXC Exams - St. Andrew High School for Girls
- Red Cross Certification
Timeline
Technical Support Agent
IBEX Jamaica
2025.11 - Current
Customer Service Advisor
Sutherland Global Services
2024.09 - 2025.10
Commis Chef (Training)
Cardiff Hotel and Spa
2023.09 - 2024.07
Manager's Front Office Assistant (Summer Job)
Boone Hall Oasis
2023.06 - 2023.08
NVQJ Commercial Food Preparation - Level 2
HEART College of Hospitality Services
CSEC Certification -
St. Andrew High School for Girls