Ashanti Hanson
Customer Service Rep
Westmoreland,Jamaica
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Exhibiting top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
3
3
years of professional experience
Work History
Telesales Representative,Customer Service Rep.
Teleperformance
02.2022 - 08.2023
- Improved product knowledge, attending regular training sessions and staying updated on industry trends.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Receptionist, Part-time Waitress
Island Rose Restaurant And Catering
09.2020 - 01.2021
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
High School Diploma -
St. Elizabeth Technical High School (STETHS)
St. Elizabeth, Jamaica2020
Caribbean Examination Council - Business Administration And Management
St. Elizabeth Technical HIgh School
St.Elizabeth, Jamaica2020
City & Guilds - Level III -
Western Hospitality Institute
Negril, Jamaica2021
Skills
- Inbound and outbound calls
- Service Sales
- CRM Software
- Objection handling
- Complaint resolution
- Call Management
- Data Entry
- Microsoft Office Suite
Special Attributes
Good communication and customer service skills, great team player, creative and adoptable.
Software Application
- Microsoft word
- Microsoft Excel
- QuickBooks Point of Sale
Special Interest and Hobbies
- Community service
- Exploring foreign languages
- Trying out new cooking recipes
Timeline
Telesales Representative,Customer Service Rep.
Teleperformance
02.2022 - 08.2023
Receptionist, Part-time Waitress
Island Rose Restaurant And Catering
09.2020 - 01.2021
High School Diploma -
St. Elizabeth Technical High School (STETHS)
Caribbean Examination Council - Business Administration And Management
St. Elizabeth Technical HIgh School
City & Guilds - Level III -
Western Hospitality Institute
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