ASHANIQUE I. WATSON
Kingston
Summary
Results-driven operations management professional dedicated to optimizing workflows and enhancing productivity. Expertise includes overseeing daily operations, implementing standard procedures, and coordinating logistics to achieve operational excellence. A strong background in resource planning and staff training fosters the development of high-performing teams. Proven ability to maintain compliance while supporting strategic initiatives in fast-paced environments ensures alignment with organizational goals.
Overview
10
10
years of professional experience
Work History
Dispatch and Client Services Assistant (Temp)
Bulwark Insurance Agency Ltd
11.2025 - 01.2026
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Efficiently resolved client issues by liaising with appropriate departments and following up until a satisfactory solution was reached.
- Handled sensitive client data with utmost confidentiality, adhering to company policies and legal requirements.
- Assisted in preparing comprehensive reports for clients, ensuring clear presentation of data and findings.
- Provided administrative support to the Client Service team, enabling them to focus on higher-level tasks and strategies.
- Maintained organized records of client interactions and service requests to streamline communication processes.
- Handled incoming client inquiries through phone and email, providing prompt and professional responses.
- Supported the onboarding of new clients by assisting with account setup procedures and ensuring smooth transitions.
Receiving Supervisor
Pricesmart Jamaica Ltd
05.2024 - 02.2025
- Manage all receiving operations, including unloading and sorting of deliveries
- Ensure that all incoming shipments are accurately and promptly processed
- Supervise and train receiving staff
- Monitor the accuracy of all receiving records, including inventory and stock levels
- Maintain a safe and organized warehouse environment
- Identify and resolve receiving and inventory discrepancies
- Monitor and control operational costs
- Coordinate with other departments to ensure smooth and accurate operations
- Develop and implement strategies to optimize process
Receiving Secretary
Pricesmart Jamaica Ltd
07.2023 - 05.2024
- Receive shipments and sign paperwork upon receipt
- Unload packages from incoming trucks
- Inspect contents to ensure they are undamaged
- Verify packages according to order and invoices (quantity, quality, price etc.)
- Contact supplier or shipper if a mistake is identified
- Assume responsibility for returning unsatisfactory shipments or receiving replacements
- Label deliveries and allocate them to their designated place
- Ensure invoices are signed and paid for satisfactory deliveries
- Maintain accurate records and assist in inventory control
Optical Clerk
Pricesmart Jamaica Ltd
03.2022 - 07.2023
- Engage customers in-store settings in order to boost sales, and meet KPI and quota.
- Keep a written record of sales and delivery.
- Collect sales data, convert data into charts (PowerPoint), and present same at weekly meetings; While sharing and accepting marketing strategies to increase revenue.
- Take member’s measurements to accurately fit prescribed lens and frame
- Troubleshoot and solve any issues the members might experience, both vision and customer experience related.
Sales Rep/ Marketing Assistant/Optical Clerk Relief Staff
Unicomer Jamaica Limited
01.2018 - 01.2020
- Engage customers in-store settings in order to boost sales, and meet KPI and quota.
- Keep a written record of sales and delivery.
- Collect sales data, convert data into charts (PowerPoint), and present same at weekly meetings; While sharing and accepting marketing strategies to increase revenue.
Assistant Teacher and School Secretary
York Town Primary
01.2016 - 01.2018
- Assumes full responsibility for all day-to-day administrative functions.
- Solely manage office affairs, maintain proper record keeping, perform human resource functions for over 70 contractors, prepare company invoicing, prepare payroll for multiple projects, responds to customer queries, and create a purchase order to procure various items for the office, among other given tasks.
- Draft letters to respond to client queries.
- Responsible for refueling company LPG tanks across the island in a timely manner.
- Manage company vehicle documents and keep abreast of accidents and the cost of vehicle damages.
Education
Associate of Science - Business Administration & Management Studies
University of The West Indies, Open Campus
Kingston, Mona05-2017
Associate of Science - Supervisory Management
Allison University
06-2024
Associate of Science - Supply Chain Management & Capacity Planning
Allison University
Miami FL06-2024
Associate of Science - Operations Management
Allison University
Miami Fl05-2024
Bachelor of Science - Operations Management
University of The West Indies
Kingston 08-2028
Skills
- Inventory management
- Receiving and shipping operations
- Collaborative team development
- Process optimization and data analysis
- Record keeping and labeling accuracy
- Warehouse safety and operations
- Clear written communication
- Problem solving and attention to detail
- Load planning and product knowledge
Timeline
Dispatch and Client Services Assistant (Temp)
Bulwark Insurance Agency Ltd
11.2025 - 01.2026
Receiving Supervisor
Pricesmart Jamaica Ltd
05.2024 - 02.2025
Receiving Secretary
Pricesmart Jamaica Ltd
07.2023 - 05.2024
Optical Clerk
Pricesmart Jamaica Ltd
03.2022 - 07.2023
Sales Rep/ Marketing Assistant/Optical Clerk Relief Staff
Unicomer Jamaica Limited
01.2018 - 01.2020
Assistant Teacher and School Secretary
York Town Primary
01.2016 - 01.2018
Associate of Science - Business Administration & Management Studies
University of The West Indies, Open Campus
Associate of Science - Supervisory Management
Allison University
Associate of Science - Supply Chain Management & Capacity Planning
Allison University
Associate of Science - Operations Management
Allison University
Bachelor of Science - Operations Management
University of The West Indies
References
Available upon request.