ASHANIQUE I. WATSON
Kingston
Summary
Results-driven operations management professional dedicated to optimizing workflows and enhancing productivity. Expertise includes overseeing daily operations, implementing standard procedures, and coordinating logistics to achieve operational excellence. A strong background in resource planning and staff training fosters the development of high-performing teams. Proven ability to maintain compliance while supporting strategic initiatives in fast-paced environments ensures alignment with organizational goals.
Overview
10
10
years of professional experience
Work History
Dispatch and Client Services Assistant (Temp)
Bulwark Insurance Agency Ltd
Tangerine Place Halfway Tree Road, Kingston
11.2025 - 01.2026
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Efficiently resolved client issues by liaising with appropriate departments and following up until a satisfactory solution was reached.
- Handled sensitive client data with utmost confidentiality, adhering to company policies and legal requirements.
- Assisted in preparing comprehensive reports for clients, ensuring clear presentation of data and findings.
- Provided administrative support to the Client Service team, enabling them to focus on higher-level tasks and strategies.
- Maintained organized records of client interactions and service requests to streamline communication processes.
- Handled incoming client inquiries through phone and email, providing prompt and professional responses.
- Supported the onboarding of new clients by assisting with account setup procedures and ensuring smooth transitions.
Receiving Supervisor
Pricesmart Jamaica Ltd
05.2024 - 02.2025
- Manage all receiving operations, including unloading and sorting of deliveries
- Ensure that all incoming shipments are accurately and promptly processed
- Supervise and train receiving staff
- Monitor the accuracy of all receiving records, including inventory and stock levels
- Maintain a safe and organized warehouse environment
- Identify and resolve receiving and inventory discrepancies
- Monitor and control operational costs
- Coordinate with other departments to ensure smooth and accurate operations
- Develop and implement strategies to optimize process
Receiving Secretary
Pricesmart Jamaica Ltd
07.2023 - 05.2024
- Receive shipments and sign paperwork upon receipt
- Unload packages from incoming trucks
- Inspect contents to ensure they are undamaged
- Verify packages according to order and invoices (quantity, quality, price etc.)
- Contact supplier or shipper if a mistake is identified
- Assume responsibility for returning unsatisfactory shipments or receiving replacements
- Label deliveries and allocate them to their designated place
- Ensure invoices are signed and paid for satisfactory deliveries
- Maintain accurate records and assist in inventory control
Optical Clerk
Pricesmart Jamaica Ltd
03.2022 - 07.2023
- Engage customers in-store settings in order to boost sales, and meet KPI and quota.
- Keep a written record of sales and delivery.
- Collect sales data, convert data into charts (PowerPoint), and present same at weekly meetings; While sharing and accepting marketing strategies to increase revenue.
- Take member’s measurements to accurately fit prescribed lens and frame
- Troubleshoot and solve any issues the members might experience, both vision and customer experience related.
Sales Rep/ Marketing Assistant/Optical Clerk Relief Staff
Unicomer Jamaica Limited
01.2018 - 01.2020
- Engage customers in-store settings in order to boost sales, and meet KPI and quota.
- Keep a written record of sales and delivery.
- Collect sales data, convert data into charts (PowerPoint), and present same at weekly meetings; While sharing and accepting marketing strategies to increase revenue.
Assistant Teacher and School Secretary
York Town Primary
York Town PA, Clarendon
01.2016 - 01.2018
- Assumes full responsibility for all day-to-day administrative functions.
- Solely manage office affairs, maintain proper record keeping, perform human resource functions for over 70 contractors, prepare company invoicing, prepare payroll for multiple projects, responds to customer queries, and create a purchase order to procure various items for the office, among other given tasks.
- Draft letters to respond to client queries.
- Responsible for refueling company LPG tanks across the island in a timely manner.
- Manage company vehicle documents and keep abreast of accidents and the cost of vehicle damages.
Education
Associate of Science - Business Administration & Management Studies
University of The West Indies, Open Campus
Kingston, Mona05-2017
Associate of Science - Supervisory Management
Allison University
06-2024
Associate of Science - Supply Chain Management & Capacity Planning
Allison University
Miami FL06-2024
Associate of Science - Operations Management
Allison University
Miami Fl05-2024
Bachelor of Science - Operations Management
University of The West Indies
Kingston 08-2028
Skills
- Inventory management
- Receiving and shipping operations
- Collaborative team development
- Process optimization and data analysis
- Record keeping and labeling accuracy
- Warehouse safety and operations
- Clear written communication
- Problem solving and attention to detail
- Load planning and product knowledge
Timeline
Dispatch and Client Services Assistant (Temp)
Bulwark Insurance Agency Ltd
11.2025 - 01.2026
Receiving Supervisor
Pricesmart Jamaica Ltd
05.2024 - 02.2025
Receiving Secretary
Pricesmart Jamaica Ltd
07.2023 - 05.2024
Optical Clerk
Pricesmart Jamaica Ltd
03.2022 - 07.2023
Sales Rep/ Marketing Assistant/Optical Clerk Relief Staff
Unicomer Jamaica Limited
01.2018 - 01.2020
Assistant Teacher and School Secretary
York Town Primary
01.2016 - 01.2018
Associate of Science - Business Administration & Management Studies
University of The West Indies, Open Campus
Associate of Science - Supervisory Management
Allison University
Associate of Science - Supply Chain Management & Capacity Planning
Allison University
Associate of Science - Operations Management
Allison University
Bachelor of Science - Operations Management
University of The West Indies
References
Available upon request.