ASHANI STEELE
KINGSTON
Summary
Highly-driven and committed information technology major seeking employment in an organization. Aiming to contribute to success by applying excellent technological, organizational, interpersonal, and communication skills. Passionate about leveraging technical expertise to drive innovation and streamline processes. Eager to tackle new challenges and enhance skill set in a dynamic work environment.
Overview
16
16
years of professional experience
Work History
Business Analyst /Operations Centre Administrator/Application Developer
tTech Limited (Simply Secure)
01.2017 - Current
- Management of all Applications used by all Internal and External Customers
- Creation of Reports and Dashboards for all External and Internal Customers
- Understand client requirements and how they translate in the various applications and their features
- Evaluate existing applications to reprogram, update and add new features
- Troubleshoot and debug applications
- Have training sessions with Internal and External Customers to help with understanding how the tools will assist in completing known business processes
- Have meetings with External Customers to facilitate the deployment of all the new tools in their environment and allowing them to see how they work
- Complete regular analysis of tools to see what workflows and automations can be put in place to allow for daily functions to be easier
- Create Documentations and User Manuals for how tools will assist with carrying out the business processes
- Pull information from multiple sources from within the organization while analyzing and reporting the relevant data trends
- Capturing new business requirements from Internal or External Customers and implementing the requirements in the tools
- Create solutions based on the requirements identified and create change management proposals
- Find alternative solutions to limitations that will be encountered in implementing requested changes by external and internal customers
- Notable Projects:
- User Support Portals for different companies
- Customer live data dashboards in Brightgauge and Power BI
- Various Application Deployments Scripts and Group Policies
- Migration of all Data from one PSA ticketing system to another for internal customers as well as external
- Migration of all data from one remote management tool to another for internal as well as external customers
- Various automations and workflows for report and invoice creation
Customer Service Agent for NCB
Hinduja Global Solutions
08.2015 - 10.2016
C.X.C. Examinations Invigilator
WILLIAM KNIBB MEMORIAL HIGH SCHOOL
05.2013 - 08.2013
Clerical Assistant
WILLIAM KNIBB MEMORIAL HIGH SCHOOL
05.2011 - 08.2011
Pharmacy Dispensing Assistant
Falmouth Hospital
07.2009 - 08.2009
Education
Bachelor of Science - Information Systems
UNIVERSITY OF TECHNOLOGY
01.2016
Associate Degree - Management Information Systems
MONTEGO BAY COMMUNITY COLLEGE
01.2011
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CORNWALL COLLEGE
01.2009
Skills
- Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 8, Ubuntu
- Software: Windows Office Suite, Eclipse IDE, Adobe Photoshop, Adobe Dreamweaver, Dev C, Microsoft Visual Studio, Android SDK
- Languages and Scripts: C, C, Visual Basic, SQL, HTML, JavaScript, CSS (Cascading Style Sheets), Java
- ManageEngine Suite
- Other: Web design and development, mobile application development and management
- AXELOS - ITIL Foundation
- CompTIA Project Pk0-004
- Connectwise Suite
- Brightgauge
- Auvik
- Sentinel1
- NinjaOne
- FreshDesk
- PowerBi
- Connectwise Suite
- Kaseya Suite
- Microsoft Office Suite
- Team collaboration
- Requirements gathering
- Data analysis
- Project management
- User acceptance testing
References
References available upon request.
Timeline
Business Analyst /Operations Centre Administrator/Application Developer
tTech Limited (Simply Secure)
01.2017 - Current
Customer Service Agent for NCB
Hinduja Global Solutions
08.2015 - 10.2016
C.X.C. Examinations Invigilator
WILLIAM KNIBB MEMORIAL HIGH SCHOOL
05.2013 - 08.2013
Clerical Assistant
WILLIAM KNIBB MEMORIAL HIGH SCHOOL
05.2011 - 08.2011
Pharmacy Dispensing Assistant
Falmouth Hospital
07.2009 - 08.2009
Associate Degree - Management Information Systems
MONTEGO BAY COMMUNITY COLLEGE
undefined
CORNWALL COLLEGE
Bachelor of Science - Information Systems
UNIVERSITY OF TECHNOLOGY
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