Asha Miller
Client Care Specialist
Mandeville,Manchester
Summary
Results-driven and creative professional with experience in entertainment management, event planning, marketing, and banking. Proven track record of successfully executing events, managing teams, and providing excellent customer service.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Branch Account Associate
National Commercial Bank
06.2023 - Current
- Provide excellent customer service, responding to customer inquiries, resolving issues, and promoting NCB products and services.
- Assist with opening, closing, and maintaining customer accounts, including updating account information and performing account reconciliations.
- Process various transactions, ensuring accuracy and efficiency.
- Manage cash transactions, including receiving and dispensing cash, counting and balancing cash, and preparing cash deposits.
- Ensure compliance with NCB policies, procedures, and regulatory requirements,
- Identify sales opportunities and refer customers to other NCB products and services.
Assistant Entertainment Manager
Sandals Resorts International
04.2019 - 06.2023
- Served as primary point of contact in the absence of the Head of department.
- Coordinated complex logistics for large-scale entertainment events, ensuring seamless guest experiences.
- Managed departmental inventory, provided monthly reports, and coordinated purchases
- Assisted in planning and executing special theme events and community programs
- Enhanced audience engagement by incorporating interactive elements and multimedia during live events.
- Established strong working relationships with vendors, venues, and production crews to ensure successful events.
Event Assistant
Main Event Entertainment Group Ltd
01.2018 - 12.2018
- Planned and executed events for major clients, including NCB Group and Scotia Bank Group
- Assisted in planning and executing large-scale events, such as the NCB Pinnacle Awards
- Created budgets and managed event logistics
Education
Bachelor of Arts - Integrated Marketing Communications, Entertainment and Cultural Enterprise Management
University of The West Indies
Western Jamaica Campus 01.2014 - 01.2017
High School Diploma -
Decarteret College
Mandeville, Jamaica 05.2011 - 01.2013
Skills
Effective Written and Verbal Communication
Certification
Certificate in Project Management, UWI Open Campus, 01/01/18
Timeline
Branch Account Associate
National Commercial Bank
06.2023 - Current
Assistant Entertainment Manager
Sandals Resorts International
04.2019 - 06.2023
Event Assistant
Main Event Entertainment Group Ltd
01.2018 - 12.2018
Bachelor of Arts - Integrated Marketing Communications, Entertainment and Cultural Enterprise Management
University of The West Indies
01.2014 - 01.2017
High School Diploma -
Decarteret College
05.2011 - 01.2013
Leadership Experience
Hall Committee Member, University of the West Indies (Western Jamaica Campus)
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