Asha Miller
Client Care Specialist
Mandeville,Manchester
Summary
Results-driven and creative professional with experience in entertainment management, event planning, marketing, and banking. Proven track record of successfully executing events, managing teams, and providing excellent customer service.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Branch Account Associate
National Commercial Bank
06.2023 - Current
- Provide excellent customer service, responding to customer inquiries, resolving issues, and promoting NCB products and services.
- Assist with opening, closing, and maintaining customer accounts, including updating account information and performing account reconciliations.
- Process various transactions, ensuring accuracy and efficiency.
- Manage cash transactions, including receiving and dispensing cash, counting and balancing cash, and preparing cash deposits.
- Ensure compliance with NCB policies, procedures, and regulatory requirements,
- Identify sales opportunities and refer customers to other NCB products and services.
Assistant Entertainment Manager
Sandals Resorts International
04.2019 - 06.2023
- Served as primary point of contact in the absence of the Head of department.
- Coordinated complex logistics for large-scale entertainment events, ensuring seamless guest experiences.
- Managed departmental inventory, provided monthly reports, and coordinated purchases
- Assisted in planning and executing special theme events and community programs
- Enhanced audience engagement by incorporating interactive elements and multimedia during live events.
- Established strong working relationships with vendors, venues, and production crews to ensure successful events.
Event Assistant
Main Event Entertainment Group Ltd
01.2018 - 12.2018
- Planned and executed events for major clients, including NCB Group and Scotia Bank Group
- Assisted in planning and executing large-scale events, such as the NCB Pinnacle Awards
- Created budgets and managed event logistics
Education
Bachelor of Arts - Integrated Marketing Communications, Entertainment and Cultural Enterprise Management
University of The West Indies
Western Jamaica Campus 01.2014 - 01.2017
High School Diploma -
Decarteret College
Mandeville, Jamaica 05.2011 - 01.2013
Skills
Effective Written and Verbal Communication
Interpersonal skills
Complaint resolution
Leadership Abilities
Strong analytical skills
Ability to work with diverse cultures and groups
Strong leadership
Negotiation skills
Organizational skills
CRM software
Budget planning
Teamwork and collaboration
Certification
Certificate in Project Management, UWI Open Campus, 01/01/18
Timeline
Branch Account Associate
National Commercial Bank
06.2023 - Current
Assistant Entertainment Manager
Sandals Resorts International
04.2019 - 06.2023
Event Assistant
Main Event Entertainment Group Ltd
01.2018 - 12.2018
Bachelor of Arts - Integrated Marketing Communications, Entertainment and Cultural Enterprise Management
University of The West Indies
01.2014 - 01.2017
High School Diploma -
Decarteret College
05.2011 - 01.2013
Leadership Experience
Hall Committee Member, University of the West Indies (Western Jamaica Campus)