ALLESHA N. ROBINSON
Kingston, Jamaica
Summary
Experienced professional with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Operations and Customer Service Officer
Island Car Rentals Limited
07.2024 - Current
- Ensure company compliance with industry regulations and company policies
- Prepare operational and customer service monthly reports for board meetings
- Responding to queries from overseas and local partners in keeping with the deadlines set with 100% accuracy
- Assist in development testing of new applications relating to the website and other applications for the company
- Market research and conduct preliminary meetings with overseas and local companies that Island Car Rentals have may partner with
- Plan, organize and execute operational and marketing projects from initiative to completion
- Provide support to managers including C-Suite personnel and staff across branches as required
- Monitor project budgets and resource allocation
- Investigate and defend revenue claims brought against the company from banks and partners
- Assist in responding to complaints and queries directly from clients
- Assist in the preparations of billing for partners as needed
- Assist in lettering memos on company issues
- Assist in creating and amending company policies and standards, suggesting and applying improvements, implementing strategic planning and improving business development
Customer Service Administrative Assistant
Island Car Rentals Limited
07.2022 - 07.2024
- Assist in responding to queries from overseas tour partners regarding status of reservation – i.e., was it filled or not and provide all details requested before the deadline after conducting the necessary research as to the facts
- Making reservations and follow up with branches to ensure that special requests are handled in an appropriate manner
- Assist in responding to queries from overseas tour partners regarding customer complaints after researching the situation with all relevant personnel in keeping with deadlines set
- Liaising with sub-contractors
- Assisting with the scheduling of job interviews for sales drivers and/or rental reps and pre-screening of candidates
- Drafting responses sponsorship requests and coordinating the roll-out of sponsorship transportation benefits and liaising with the requesting party and follow through that the assignment(s) are concluded satisfactorily
- Assist with the development of marketing, advertising and promotional material including signage
- Proofreading various departmental communications including general correspondence, quotations and marketing material
- Assisting the General Manager with special projects, for example, running certain fleet or marketing reports on request
- Provided staff with resources for ongoing professional development and cross-training across 3 branches increasing company productivity
Sales Representative
Hinduja Global Solutions Limited
12.2019 - 10.2020
- Built rapport with 30+ customers each shift, provided high quality service while anticipating their needs and wants to ensure optimal customer satisfaction while using Salesforce and Reactor
- Proactively kept abreast of the products and services to include the latest offerings and sales to ensure that each customer gets the best value for their dollar
- Excellent typing skills with a speed of 30-50 words per minute
- Assisted team manager, to ensure new workers smoothly transitioned into the role, monitor, coach and completed necessary paperwork
Salads and Desserts, Pizza and Dish Washing
Buffalo Phil's Pizza and Grille
06.2018 - 08.2019
- Streamlined strong organizational skills by monitoring the entire dining and bar area and seating over 100 guest each shift to ensure maximum efficiency and satisfaction
- Managed 3 areas by regularly ensuring that shelves and displays were properly coordinated, stocked in a neat fashion for better inventory control
- Assisted both new and tenured colleagues in maneuvering the system and building their job knowledge
Supervisor
The Fugery
06.2018 - 08.2019
- Warmly welcomed 60+ customers per shift into the store, offered advice on products and ensure customers were satisfied with their purchases
- Diligently handled transactions to include POS, credit, cash and returns to ensure accuracy of both cash flow and customer orders
- Managed employee training of all new recruits over a 3-month period and offered continuous advice, guidance and mentorship on duties and best practices
- Superintend the scheduling of workers; reviewed, prioritized and responding to emails; answering and returning phone calls to the store by customers and headquarters along with organizing documents and maintaining records
Education
Diploma - Psychology
University of The West Indies, Mona Campus
Kingston, Jamaica05.2026
BSc. - International Relations (Hons.)
University of The West Indies, Mona Campus
Kingston, Jamaica05.2022
Skills
- Emotional Intelligence
- Attention to Detail
- Strategic planning
- Exceptional Time Management
- Microsoft Office Suite and Technical proficiency
- Data Analysis
- Decision-making skills
- Adaptability
- Data processing skills
References
Will be provided upon request.
Timeline
Operations and Customer Service Officer
Island Car Rentals Limited
07.2024 - Current
Customer Service Administrative Assistant
Island Car Rentals Limited
07.2022 - 07.2024
Sales Representative
Hinduja Global Solutions Limited
12.2019 - 10.2020
Salads and Desserts, Pizza and Dish Washing
Buffalo Phil's Pizza and Grille
06.2018 - 08.2019
Supervisor
The Fugery
06.2018 - 08.2019
Diploma - Psychology
University of The West Indies, Mona Campus
BSc. - International Relations (Hons.)
University of The West Indies, Mona Campus
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