Armando De Jesus Illas Diaz

I always maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
I actively listen to customers, handled concerns quickly, and escalated significant issues to supervisor.
I immediately respond to customer inquiries and suggestions in a courteous and professional manner.
I answer the constant flow of customer calls with minimal wait times.
My Current Results 1-) Promise made to pay above 75%, 2-) Promise kept above 90%, 3-) Call Quality (QA) 98%, 4-) Payment amount collected (month) $ 150000.00 up to, 5-) Punctuality and Attendance 99%
More than 800 contacts with Clients per month, maintaining the established standard Times:
Incoming calls: Talk time 3:30 to 4:00 minutes, WT 0.04 seconds

Demonstrated leadership skills in managing projects from inception to completion.
Wiring of 100% of the Internal Underground Tunnels without Accidents, reducing Accidents to 2% of Total Tasks in Danger Areas.
Reduction of 10% of Expenses by implementing formulas for the suitable Hiring of Workers with the Minimum of Assistants.
Initiatives to encourage Workers according to the Company Expense Plan, increasing the fixed salary by up to 180% for each Overtime Hour.
Able to work collaboratively Self-motivating and Orienting the Team in an Optimistic way to achieve Success in the Task.
Support and orientation of flexible work hours in night shifts, weekends and holidays, achieving more than 95% of Work Assistance.

Supervised and evaluated installation and repair of lights and energy in buildings and facilities.
Maintenance and repair of electrical system coordinated with other departments, external agencies and public services.
Supported construction and extraction workers to facilitate timely completion of projects.
Monitored progress of work and performance of employees or contractors to complete projects before deadlines.
Achieved dissimilar Drilling Contracts with Contractors that reduced Company Costs by 15%
Rental of Machines and Work Tools, helped increase Efficiency and Productivity by 17%
The good Planning and Distribution of Manpower achieved Hundreds of Meters of Electrical Circuits wired in Record time
Hours, and Salaries were adjusted for benefit of Workers using 10%

Analyzed complex technical problems, determined solutions and made sound decisions.
Monitored manufacturing operations of electrical devices for compliance with safety protocols.
Coordinated electrical system maintenance and repair with other departments, outside agencies and public utilities.
Supervised, trained and evaluated electrical and mechanical engineering staff.
Provided feedback to workers on job performance and safety procedures.
Documented construction and extraction workers' hours, wages and other pertinent information.
Communicated with stakeholders on job milestones.

Acted as team leader in group projects, delegating tasks and providing feedback.
Proved successful working within tight deadlines and fast-paced environment.
Daily accounting of Inputs and Outputs for Sale of each Agricultural Product
Daily accounting of cash flow and Daily Deposits
Gained extensive knowledge in data entry, analysis and reporting.
Review and daily updating of accounting books
Monthly Economic Balance Reports preparation with Accounting Team showing in detail results of Company broken down by accounts
Biweekly reconciliation of Customer Accounts Payable and Receivable

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Handled customer inquiries and suggestions courteously and professionally.
Developed customer service policies and procedures to meet and exceed industry service standards.
Increased efficiency and team productivity by promoting operational best practices