Arissia Rochester - Sterling
Spanish Town,St Catgherine
Summary
Results-driven Sales Manager bringing 5+ years of experience in product development, promotion and optimization. Skilled in administering programs, managing operations, and leading teams. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Born connector and leader with proven analytical abilities and clear understanding of different industry customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Acting Associate Site Director
Centerfield
Kingston , Jamaica
01.2023 - 01.2024
- Oversee a department of 200+ employees
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
- Sourced and hired high-quality candidates for key vacancies.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Implemented new procedures for streamlining processes and increasing productivity.
- Responsible for meeting or exceeding monthly revenue targets set by client.
- Collaborated with other departments such as workforce management, Human resources and Quality to ensure we were maximizing on client KPI's ethically .
- Developed and presented creative ideas to internal stakeholders and customers to initiate new programs and successful sales initiatives.
- Oversaw daily operations of the sales department including budgeting, forecasting and staffing needs.
- Ensured compliance with all relevant laws, regulations and ethical standards.
Senior Sales Manager
CENTERFIELD
Kingston, Jamaica
01.2022 - 01.2023
- Oversee a team of 6 Sales Leaders and 4 supports who in turn manage 12 - 13 Sales Experts
- Fashion and organize creative team building promotions to keep Sales Experts and Leaders engaged in order to drive performance
- Successfully assisted with launching 3 additional sites for the client both remotely and in person.
- Conduct daily upskill training with Sales Leaders to keep them abreast of new products and services to maximize company revenue
- Evaluate and provide critical feedback to Sales Leaders that help them to better coach their individual teams
- Maintain and track the development of team performance for each Sales Leader through effective systems utilization
- Participate in daily meetings with clients, to meet their changing business strategies and goals
- Participate in ongoing training for Centerfields Leadership Academy and AT&T LA Training Programs.
- Developed and implemented sales strategies to increase profits and expand market share.
- Conducted weekly meetings with the sales team to review performance, goals and objectives.
- Responsible for meeting or exceeding monthly revenue targets set by senior management.
- Collaborated with other departments such as marketing, finance, operations.
- Monitored customer feedback to identify areas of improvement in products and services.
- Maintained up-to-date knowledge of industry trends, competition and regulations.
Sales Leader
Centerfield
Kingston, Jamaica
01.2019 - 01.2022
- Manage a team of 13 - 15 Sales Experts
- Participating in ongoing product research to keep up with client / customer requests and needs
- Maintain and track the performance of Sales Experts through effective system utilization
- Meeting and exceeding daily sales goals and other team target.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
Sales Expert
Centerfield
Kingston, Jamaica
10.2018 - 01.2019
- Helped over 30 customers daily decide on the best entertainment products for their friends and family through effective probing and rapport building
- Maintained and tracked the development of new products and promotions through research and collaboration
- Upsell to pre-existing customers to maximize company revenue
- Kept updated on the rapidly made changes in company policy.
Brand Advocate
HINDUJA GLOBAL SOLUTIONS (HGS)
02.2017
- Apply problem solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary
- Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
- Meet and exceed daily productivity goals, including a high call volume and appointment setting, and consistently earning top survey satisfaction scores
- Participate in ongoing training, keeping with client’s request and changing business strategies.
Customer Service & Sales Representative
IBEX GLOBAL INSTITUTE
06.2016 - 01.2017
- Answer approximately 100 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
- Maintained and tracked the development of new products and promotions through research and collaboration
- Meet daily productivity goals.
Summer Intern
MINISTRY OF JUSTICE
06.2014
- Main and update records for the Half Way Tree Police Department.
Summer Intern
MINISTRY OF LABOUR & SOCIAL SECURITY
Kingston Jamaica
07.2013 - 09.2013
- Performing the tasks of a Clerical Assistant by maintaining and keeping track of Ministry records.
- Organized and maintained records such as arrest logs, citations issued, traffic stops.
- Observed routine patrol operations with officers in order to gain experience and understanding of police procedures.
- Provided administrative support to police officers, including filing paperwork and preparing reports.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
Education
Social Work -
University of The West Indies
12.2018
CAPE Passes -
CAMPERDOWN HIGH SCHOOL
12.2014
CSEC Passes -
THE QUEENS SCHOOL
12.2013
Skills
- Successfully assisted with launching three (3) additional sites for the client both remotely and in person
- Performance Improvements
- Policy Improvements
- Operations Management
- Technical: Microsoft Excel and Access, SaraPLus, OPUS
- Language: Fluent English
- Interests: Reading and Writing
References
Available Upon Request
Extracurricular Activities
Mico University (2015) Camperdown High School (2014) Mom’s Love Childhood Institute (2011 - 2012)
Hobbies and Interests
- President of Camperdown Interact Club
- Secretary of Camperdown Chess Club
- Member of Camperdown Tourism Action Club
- Member of the Queen’s School SoftBall Club
- United Nations Club
Accomplishments
- Centerfield Top Sales Leader for 2019 and 2021
- Successfully support the launch of three additional sites remotely and in person.
- Within 6 monts of promoted to Site director with my team i was able to improve from a 10% conversion rate to a consistent 16%.
- Exceeded Client targets/KPIS's MOM
Certification
LinkedIn Learning Certificates;
- Delegating Task
- Communicating with Emotional Intelligence
- Empathy at Work
Management Trainings;
- LifeLabs Leadership Training
- AT&T LA Training Programs
- DISC Assessment Certification
Affiliations
Volunteering
Strathemore Children's Home
December 2021 –
- Organized yearly back to school and Christmas food/clothes drive
- Collected Monetary donations and purchasing the needed supplies.
- Visit home and hand off goods collected, while interacting with the children.
Camperdown High School (2014)
- Volunteered at the Schools library helping lower schoolers with Homework/SBA
High School Extra-Curricular Activities
& Interest
● President of Camperdown Interact Club
● Secretary of Camperdown Chess Club
● Member of Camperdown Tourism Action Club
● Member of United Nations Club
Timeline
Acting Associate Site Director
Centerfield
01.2023 - 01.2024
Senior Sales Manager
CENTERFIELD
01.2022 - 01.2023
Sales Leader
Centerfield
01.2019 - 01.2022
Sales Expert
Centerfield
10.2018 - 01.2019
Brand Advocate
HINDUJA GLOBAL SOLUTIONS (HGS)
02.2017
Customer Service & Sales Representative
IBEX GLOBAL INSTITUTE
06.2016 - 01.2017
Summer Intern
MINISTRY OF JUSTICE
06.2014
Summer Intern
MINISTRY OF LABOUR & SOCIAL SECURITY
07.2013 - 09.2013
Social Work -
University of The West Indies
CAPE Passes -
CAMPERDOWN HIGH SCHOOL
CSEC Passes -
THE QUEENS SCHOOL
LinkedIn Learning Certificates;
- Delegating Task
- Communicating with Emotional Intelligence
- Empathy at Work
Management Trainings;
- LifeLabs Leadership Training
- AT&T LA Training Programs
- DISC Assessment Certification
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