Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Antonnette Ashley

Spanish Town

Summary

Passionate Customer service representative with a natural zeal in helping others and finding a solution. Ensuring maximum satisfaction of clients by meeting their quality requirements.

Overview

12
12
years of professional experience

Work History

Customer Service Supervisor

Advantages communications ltd
Kingston
04.2022 - Current
  • Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
  • Drove positive customer satisfaction levels by providing successful training to associates.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Customer Service Representative

Advantage Communications
04.2021 - Current
  • Enthusiastically interacted with potential customers on a daily basis, consistently exceeding sales targets.
  • Shared ideas and collaborated with team members through online interaction, enhancing customer experience and expand customer base by creating positive awareness.

Customer Service Representative

Alorica
01.2013 - 02.2017
  • Assisted in fulfilment of customer orders placed in via email, online and by telephone.
  • Answered inbound calls while directing customers to designated individuals or departments to ensure timely resolution.

Education

Diploma of Higher Education - Phlebotomy

Glowing Star Elite Institute
Old Harbor
01.2021

Diploma of Higher Education - Practical Nursing

Glowing Star Elite Institute
Old Harbor
01.2020

Certificate of Higher Education - Agriculture Science

Dinthill Technical High School
St. Catherine
01.2007

Skills

  • Team player
  • Superior customer service skills
  • Fast Learner
  • Adaptability
  • Time Management
  • Multidisciplinary teamwork

References

Available upon request.

Timeline

Customer Service Supervisor

Advantages communications ltd
04.2022 - Current

Customer Service Representative

Advantage Communications
04.2021 - Current

Customer Service Representative

Alorica
01.2013 - 02.2017

Diploma of Higher Education - Phlebotomy

Glowing Star Elite Institute

Diploma of Higher Education - Practical Nursing

Glowing Star Elite Institute

Certificate of Higher Education - Agriculture Science

Dinthill Technical High School
Antonnette Ashley