Passionate Customer service representative with a natural zeal in helping others and finding a solution. Ensuring maximum satisfaction of clients by meeting their quality requirements.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
Advantages communications ltd
Kingston
04.2022 - Current
Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
Drove positive customer satisfaction levels by providing successful training to associates.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Customer Service Representative
Advantage Communications
04.2021 - Current
Enthusiastically interacted with potential customers on a daily basis, consistently exceeding sales targets.
Shared ideas and collaborated with team members through online interaction, enhancing customer experience and expand customer base by creating positive awareness.
Customer Service Representative
Alorica
01.2013 - 02.2017
Assisted in fulfilment of customer orders placed in via email, online and by telephone.
Answered inbound calls while directing customers to designated individuals or departments to ensure timely resolution.
Education
Diploma of Higher Education - Phlebotomy
Glowing Star Elite Institute
Old Harbor
01.2021
Diploma of Higher Education - Practical Nursing
Glowing Star Elite Institute
Old Harbor
01.2020
Certificate of Higher Education - Agriculture Science
Dinthill Technical High School
St. Catherine
01.2007
Skills
Team player
Superior customer service skills
Fast Learner
Adaptability
Time Management
Multidisciplinary teamwork
References
Available upon request.
Timeline
Customer Service Supervisor
Advantages communications ltd
04.2022 - Current
Customer Service Representative
Advantage Communications
04.2021 - Current
Customer Service Representative
Alorica
01.2013 - 02.2017
Diploma of Higher Education - Phlebotomy
Glowing Star Elite Institute
Diploma of Higher Education - Practical Nursing
Glowing Star Elite Institute
Certificate of Higher Education - Agriculture Science