ANTONETTE BAXTER
Kingston,Jamaica
Summary
Dynamic professional with a proven track record at Care Solace, excelling in mental health assistance and client communication. Adept at appointment scheduling and service coordination, I leverage strong problem-solving skills to enhance client experiences. Committed to accuracy and collaboration, I ensure effective resolutions and foster positive relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Companion
Care Solace
10.2022 - Current
- Assist clients with finding mental health assistance.
- Assist clients with setting up appointments with matched providers.
- Communicate with clients through text, email, and calls.
- Resolve clients' and school counselors' concerns respectively.
- Contact providers by phone and email on the client's behalf.
Customer Service Representative
Advantage Communications Inc.
03.2021 - 07.2021
- Assist customers with using products and services such as accessing, renewing, and purchasing data plans.
- Inform customers about new products and services.
- Resolve customers' queries or concerns relating to their services with the company and setting up their devices.
Accountant Clerk and Relief Cashier
Orion Insurance Brokers Ltd
03.2021 - 07.2021
- File papers and documents.
- Update customer file.
- Take payments from customers.
- Assist other staff members with their queries.
- Operate a range of office machines such as photocopiers and computers.
Data Entry Clerk
The Vocational Training Development Institute
01.2018 - 05.2019
- File papers and documents.
- Answer telephone inquiries from customers and teachers.
- Write business letters, emails, and reports or memos using Microsoft processing programs.
- Operate a range of office machines such as photocopiers and computers.
Education
Associate of Science - Computer Systems Technology
Vector Technology Institute
01.2024
High School -
St. Hugh's High School
01.2015
CSEC - English A, English B, History, Information Technology, Physical Education, Principles of Accounts, Principles of Business, Visual Arts
St. Hugh's High School
Kingston, JamaicaSkills
- Mental health assistance
- Appointment scheduling
- Client communication
- Provider liaison
- Customer relationship management
- Service coordination
- Documentation accuracy
- Problem solving
- Active listening
- Time management
- Team collaboration
- Verbal and written communication skills
Certification
- CompTIA Network+, 2022
- Business Administration Level II (Heart SLTOP Program)
Awards
- Award for General Excellence, For G.P.A of 3.3 and above, 2014
- CSEC Award for Physical Education, 2014
- Certificate of Participation in Field Hockey, 2009-2014
- Grant from JN Scholarship Fund for Field Hockey
Hobbies and Interests
- Club Hockey
- Football
- Reading
- Writing
- Drawing
Csec - Subjects
Grade 2, Grade 2, Grade 2, Grade 3, Grade 1, Grade 3, Grade 2, Grade 3
Cape
1, 5, 3, 5, 4
Affiliations
National field hockey team
Graphic design
Timeline
Care Companion
Care Solace
10.2022 - Current
Customer Service Representative
Advantage Communications Inc.
03.2021 - 07.2021
Accountant Clerk and Relief Cashier
Orion Insurance Brokers Ltd
03.2021 - 07.2021
Data Entry Clerk
The Vocational Training Development Institute
01.2018 - 05.2019
Associate of Science - Computer Systems Technology
Vector Technology Institute
High School -
St. Hugh's High School
CSEC - English A, English B, History, Information Technology, Physical Education, Principles of Accounts, Principles of Business, Visual Arts
St. Hugh's High School