Antoinette Hines
Montego Bay
Summary
Dedicated and professional Customer Service representative with over five years experience, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
Work History
Seasonal Customer Service Agent
Collective Solutions
09.2023 - 12.2023
- Delivered prompt and professional assistance via phone and email.
- Provided product and process information to ensure customer understanding and satisfaction.
- Tracked orders and communicated order details.
- Assisted customers in navigating website to personalize products and place orders.
- Contacted customers to return routine and general calls promptly.
Customer Service Representative
Intouch CX
04.2022 - 05.2023
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed over 40 incoming calls per day from customers.
Customer Service Chat/voice Agent
Advanced Call Center Technologies
08.2017 - 11.2021
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations.
- Updated account information to maintain customer records.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Collections Agent
Teleperformance INC
12.2011 - 03.2013
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
Albert Town High
Albert Town, TrelawnyHigh School Diploma -
Holmwood Technical High
Spaldings, 1307.2008
Skills
- Excellent verbal and written communication skills
- Excellent listening skills
- Detail oriented
- Problem Resolution
- Inbound Customer Service
- Problem-solving abilities
- Multitasking
- Appointment Scheduling
- Computer Proficiency
- Customer Focus
- Documentation And Reporting
- Active Listening
Timeline
Seasonal Customer Service Agent
Collective Solutions
09.2023 - 12.2023
Customer Service Representative
Intouch CX
04.2022 - 05.2023
Customer Service Chat/voice Agent
Advanced Call Center Technologies
08.2017 - 11.2021
Collections Agent
Teleperformance INC
12.2011 - 03.2013
High School Diploma -
Albert Town High
High School Diploma -
Holmwood Technical High
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