Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Satchwell

Montego Bay

Summary

Passionate about making each customer's interaction over the phone an exceptional one, where there concerns are heard and understood. I also bring analytic thinking and problem solving traits to the table where I can more easily assess most queries the customers may have.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Teleperformance
1 Mangrove Way Building 8, Montego Bay
07.2021 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, while still being professional under pressure while resolving disputes or conflicts.
  • Consistently listened to customers, handled concerns quickly and appropriately escalated major issues.
  • Resolved customer complaints with empathy, resulting in smoother calls.

Education

William Knibb Memorial Highschool
Martha Brae, Trelawny
08.2021

Skills

  • Analytic thinking
  • Great listener
  • Problem solving
  • Customer service

Timeline

Customer Service Representative

Teleperformance
07.2021 - 05.2024

William Knibb Memorial Highschool
Anthony Satchwell