Anthony Satchwell
Montego Bay
Summary
Passionate about making each customer's interaction over the phone an exceptional one, where there concerns are heard and understood. I also bring analytic thinking and problem solving traits to the table where I can more easily assess most queries the customers may have.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance
1 Mangrove Way Building 8, Montego Bay
07.2021 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, while still being professional under pressure while resolving disputes or conflicts.
- Consistently listened to customers, handled concerns quickly and appropriately escalated major issues.
- Resolved customer complaints with empathy, resulting in smoother calls.
Education
William Knibb Memorial Highschool
Martha Brae, Trelawny08.2021
Skills
- Analytic thinking
- Great listener
- Problem solving
- Customer service
Timeline
Customer Service Representative
Teleperformance
07.2021 - 05.2024
William Knibb Memorial Highschool