Anthonique Richards
Kingston
Summary
Enthusiastic and motivated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer desires and providing customized solutions to build loyalty. Ready to contribute to team success through hard work, detail oriented, and excellent organizational skills.
Overview
4
4
years of professional experience
Work History
School Board Member
Charles Town Basic School
09.2023 - Current
- Enhanced communication between parents, teachers, and administrators by organizing regular town hall meetings and discussion forums.
- Advocated for additional funding opportunities to provide necessary resources for underserved students and schools within the district.
- Developed and coordinated after-school programs and activities.
Brand Representative
Modsquad
11.2024 - 03.2025
- Respond to player inquiries and issues related to gameplay, technical problems, account issues, or payment discrepancies through emails.
- Maintain a friendly, empathetic, and professional tone when interacting with players, helping build a positive community around the game.
- Collect and report feedback from players on gameplay issues, bugs, and suggestions for improvement. Provide insights to the development team to improve the player experience.
Benefit Resource Representative
VLBPO
09.2024 - 11.2024
- Verified patient insurance eligibility and entered patient information into system.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Healthcare Customer Service Representative
Sutherland Global Services
11.2023 - 09.2024
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both healthcare facilities and medical professionals.
- Educated customers about billing, payment processing and support policies and procedures.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Billing/ Technical/ Sales Associate
Sutherland Global Services
11.2022 - 11.2023
- Reduced customer complaints by consistently providing accurate and easy-to-understand invoices, maintaining clear communication throughout the billing process.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Technical Support Representative
Alorica
09.2021 - 09.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism..
- Managed high levels of call flow and delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Paralegal Intern
Legal Chambers, Attorneys-at-Law
03.2022 - 06.2022
- Drafted and revised legal documents for accuracy, consistency, and compliance with applicable laws.
- Contributed to the smooth running of trial preparations by coordinating schedules, arranging meetings, and ensuring the availability of necessary materials.
- Participated in client meetings, contributing valuable insights based on research findings.
Education
Ground School Certificate - Aviation
Aeronautical School of The West Indies
08.2024
ASc in Paralegal Studies - Law (Pre-Law)
University of The Commonwealth Caribbean
07.2022
High School Diploma -
St. Mary High School
07.2020
Skills
- Thrives in high-stress environments
- Effective time management
- Excellent verbal and interpersonal communication
- Multitasking
- Data Entry
- Administrative and Office Support
Timeline
Brand Representative
Modsquad
11.2024 - 03.2025
Benefit Resource Representative
VLBPO
09.2024 - 11.2024
Healthcare Customer Service Representative
Sutherland Global Services
11.2023 - 09.2024
School Board Member
Charles Town Basic School
09.2023 - Current
Billing/ Technical/ Sales Associate
Sutherland Global Services
11.2022 - 11.2023
Paralegal Intern
Legal Chambers, Attorneys-at-Law
03.2022 - 06.2022
Technical Support Representative
Alorica
09.2021 - 09.2022
ASc in Paralegal Studies - Law (Pre-Law)
University of The Commonwealth Caribbean
High School Diploma -
St. Mary High School
Ground School Certificate - Aviation
Aeronautical School of The West Indies
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