Anthonique Richards
Kingston
Summary
Enthusiastic and motivated individual with foundational experience in customer service. Demonstrates strong interpersonal skills and a commitment to providing excellent service. Expeditious learner with effective time management and multitasking abilities. Proficient in Microsoft Office Suite and adept at handling various tasks simultaneously in fast-paced environments. Ready to contribute to success through hard work, detail orientation, and excellent organizational skills.
Overview
5
5
years of professional experience
Work History
Billing/ Sales/ Technical Associate
Sutherland Global Services
11.2022 - Current
- Assist 30-40 customers daily, delivering detailed, personalized, and polite service to ensure high customer satisfaction
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Send follow-up emails to all customers after providing assistance.
- Streamlined troubleshooting processes, leading to faster resolution times and improved client relations.
Cashier
Mardon Hardware & Supplies
04.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Intern
Legal Chambers, Attorneys-at-Law
04.2022 - 07.2022
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Reduced attorney workload by drafting routine legal documents such as motions, and affidavits.
Housekeeper
The Riveria
09.2021 - 03.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Teacher's Assistant
Charles Town Basic School
01.2020 - 07.2020
- Assisted the teacher with class monitoring and occasionally taught the class
- Planned and organized all school events.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Education
Associate of Science in Paralegal Studies -
University of the Commonwealth Caribbean
07.2022
High School Diploma -
St. Mary High School
07.2020
Caribbean Secondary Examination Council -
07.2020
Skills
- Thrives in high-stress environments
- Adaptable in culturally diverse environment
- Effective time management
- Excellent verbal and interpersonal communication
- Multitasking
- Problem-Solving
References
- George Williams, Pastor/Justice of the Peace, (1876) 461-9077
- Nicholas Taylor, Teacher/Justice of the Peace, (1876) 864-5744
Timeline
Billing/ Sales/ Technical Associate
Sutherland Global Services
11.2022 - Current
Cashier
Mardon Hardware & Supplies
04.2022 - 10.2022
Intern
Legal Chambers, Attorneys-at-Law
04.2022 - 07.2022
Housekeeper
The Riveria
09.2021 - 03.2022
Teacher's Assistant
Charles Town Basic School
01.2020 - 07.2020
Associate of Science in Paralegal Studies -
University of the Commonwealth Caribbean
High School Diploma -
St. Mary High School
Caribbean Secondary Examination Council -
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