Annmarie Pinnock-Vincent
Restaurant Supervisor
Ocho Rio's,Saint Ann
Summary
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Overview
16
16
years of professional experience
Work History
Waitress/team leader
Royal Caribbean Cruise line
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Following health code standards with regards to the handling of food, set clear team goals
- Delegate tasks and set deadlines, oversee the day-to-day operation
- Monitor team performance and report on metrics, motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Margarita vill
Waitress
- Provide customers with menus
- Take customer orders and relay this to the kitchen
- Serve food and beverages to customers
- Listen to any complaints that patrons have and address them appropriately
- Prepare bills and process payments.
Secretary
Kamartour Jamaica
11.2006 - Current
- Book excursions and transportation for customers check and reply to emails daily making sure that customers are satisfied.
Education
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Steer town Junior
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2022
Certificate - Food And Beverage
College of Hospitality
Ocho Rios St Ann2007
Skills
- Mammer bay south
- Ocho Rios po
- St Ann
- Skills
- Leadership and Teamwork Effective
- Time Management Customer
- Service Communication Skills Risk
- Management Knowledge of Digital
- Performance Metrics Staff
- Management
- Process Payments
- Check Payment Processing
- Table Bussing
- Seating Assignment Preparation
- Train Employees
- Food Running
- Stocking and Replenishing
- Beverage Preparation
- Assist Customers
- Cash Handling
- Table Setting Arrangements
- Dish Preparation
- To-Go Order Preparation
- Food and Beverage Pairings
- Supply Restocking
- Dining Customer Service
- Wine Pairings
- Food Spoilage Prevention
- Dietary Restrictions
- Food Preparation and Safety
- Accurate Money Handling
- Order Supplies
- Ordering Procedures
- Special Dietary Requirements
- High-Volume Dining
- Buffet Setup and Takedown
- Tableside Service
- Upselling
- Service-Orientation
- Speaking
- Bus Tables
- Billing and Payment Processing
- Time Management
- Critical Thinking
- Covid Symptom Screening
- Guest Inquiries
- Servsafe Certified
- Front of House Display Creation
Timeline
Secretary
Kamartour Jamaica
11.2006 - Current
Waitress/team leader
Royal Caribbean Cruise line
Waitress
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Steer town Junior
Certificate - Food And Beverage
College of Hospitality
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