Annifa Forbes
Borobridge PO
Summary
Disciplined and adaptable professional with experience in high-pressure environments, quick decision-making, and effective communication. A strong team player with physical endurance and a commitment to safety and service. Eager to contribute to the Jamaica Fire Brigade’s mission of protecting lives and property.
Overview
7
7
years of post-secondary education
Work History
Customer Service Representative
IBEX Global
08.2022 - 11.2022
- Handle inbound and outbound calls, chats, or emails from customers.
- Provide accurate information about orders, deliveries, returns, refunds, and other Amazon Services.
- Track and update customers on the status of their orders.
- Escalate complex issues to supervisors or specialized teams when necessary.
- Resolve issues related to delayed, lost, or damaged packages.
- Process refunds or replacements efficiently.
Education
High School Diploma -
Edwin Allen High School`
Frank Field, Clarendon 09.2015 - 09.2022
Skills
- Team Leadership: Works well under pressure, ensuring team coordination and efficiency in emergencies
- Crisis Management: Stays calm, makes quick decisions, and responds effectively in high-stress situations
- Problem-Solving: Quickly assesses challenges and implements practical solutions
- Time Management: Handles multiple urgent tasks while maintaining efficiency
- Physical Endurance: Capable of performing demanding tasks in extreme conditions
Timeline
Customer Service Representative
IBEX Global
08.2022 - 11.2022
High School Diploma -
Edwin Allen High School`
09.2015 - 09.2022
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