Annica Thompson
Mandeville,Manchester
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Loan Specialist : Voice & Chat
Sutherland Global
Mandeville, Manchester
09.2021 - Current
- Conducted research, gathered information from multiple sources and presented results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in team-building activities to enhance working relationships.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Handle 40- 60 calls or chats per day to address customer inquiries and concerns.
Technical Support Representative
Advantage Communications
Kingston
02.2021 - 09.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Submitted service tickets for equipment maintenance requests.
- Used ticketing systems to manage and process support actions and requests.
Store Attendant
Watt Commodities
Mandeville, Manchester
08.2020 - 02.2021
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
May Day High School
Manchester 09.2016 - 07.2018
Level 2 Certificate - General Construction
Heart College of Construction Services
Portmore, St Catherine 05.2019 - 03.2020
Skills
Customer service expert
undefinedCertification
[General Construction] Training - [9 Months]
Timeline
Loan Specialist : Voice & Chat
Sutherland Global
09.2021 - Current
Technical Support Representative
Advantage Communications
02.2021 - 09.2021
Store Attendant
Watt Commodities
08.2020 - 02.2021
[General Construction] Training - [9 Months]
03-2020
Level 2 Certificate - General Construction
Heart College of Construction Services
05.2019 - 03.2020
High School Diploma -
May Day High School
09.2016 - 07.2018
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