Annette Clarke
Hampton Runaway Bay
Summary
Proven professional with extensive experience in housekeeping and customer service, notably at Sonesta Resort. Excelled in maintaining high cleanliness standards, reducing guest complaints by over 30%. Skilled in multitasking and prioritizing, with a strong ability to train and mentor teams for peak performance. Demonstrates exceptional teamwork and bed-making proficiency, ensuring optimal guest satisfaction.
Overview
27
27
years of professional experience
Work History
Room Attendant/Spa Receptionist
Sonesta Resort
02.2022 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Room Attendant/Pool Attendant
Sonesta Resort
04.2013 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Self Employed - Skin Care Technician
Self Employed
01.2008 - Current
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients.
- Improved client satisfaction by providing customized spa treatments tailored to individual needs.
- Maintained a relaxing atmosphere throughout the spa facility, ensuring client comfort at all times.
Spa Technician
Self Employed Services
01.2020 - 08.2021
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients.
- Safeguarded client confidentiality by adhering to strict privacy policies when handling personal information.
- Achieved consistent positive feedback from clients through attentive listening and effective communication skills.
- Improved client satisfaction by providing customized spa treatments tailored to individual needs.
Room Attendant/Pool Attendant/Hostess
Sonesta Resort
03.2019 - 11.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Receptionist
Marine Life Divers
01.2018 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Room Attendant/Pool Attendant/Hostess
Sonesta Resort
04.2016 - 11.2017
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Receptionist
Marine Life Divers
12.2015 - 03.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Room Attendant/Pool Attendant/Hostess
Sonesta Resort
03.2015 - 12.2015
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
Spa Receptionist
Rui Club Negril
01.2013 - 04.2013
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Beauty Therapist/Gift Shop Attendant
Franklin D Resort
08.2009 - 01.2013
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
Spa Attendant/Room Service Attendant
Enchantment Resort
11.2006 - 06.2007
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
Receptionist/Counter Clerk
Faces and Fingers
03.1998 - 05.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Certificate - Certified Nursing Assistant
Nursing Unlimited In
USA09-2018
Certificate - Information Technology
HEART Hotel & Training Institute
Runaway Bay St Ann08-2009
Certificate - Housekeeping
HEART Hotel And Training
Runaway Bay St Ann06-2008
Certificate - Skin Care& Facials
The Face Place Institute of Esthetuca
04-2005
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Mentoring and training
- Front desk communications
- Multitasking and Prioritizing
References
Available Upon request
Additional Information
Additional Contact details : 876 866 0658 / 876 973 6203
Timeline
Room Attendant/Spa Receptionist
Sonesta Resort
02.2022 - Current
Spa Technician
Self Employed Services
01.2020 - 08.2021
Room Attendant/Pool Attendant/Hostess
Sonesta Resort
03.2019 - 11.2019
Receptionist
Marine Life Divers
01.2018 - 08.2018
Room Attendant/Pool Attendant/Hostess
Sonesta Resort
04.2016 - 11.2017
Receptionist
Marine Life Divers
12.2015 - 03.2016
Room Attendant/Pool Attendant/Hostess
Sonesta Resort
03.2015 - 12.2015
Room Attendant/Pool Attendant
Sonesta Resort
04.2013 - Current
Spa Receptionist
Rui Club Negril
01.2013 - 04.2013
Beauty Therapist/Gift Shop Attendant
Franklin D Resort
08.2009 - 01.2013
Self Employed - Skin Care Technician
Self Employed
01.2008 - Current
Spa Attendant/Room Service Attendant
Enchantment Resort
11.2006 - 06.2007
Receptionist/Counter Clerk
Faces and Fingers
03.1998 - 05.2005
Certificate - Certified Nursing Assistant
Nursing Unlimited In
Certificate - Information Technology
HEART Hotel & Training Institute
Certificate - Housekeeping
HEART Hotel And Training
Certificate - Skin Care& Facials
The Face Place Institute of Esthetuca
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