AnnaKay Facey
Kingston
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable and dedicated with extensive experience in Customer Service Industry. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Human Resource Manager| Secretary| Payroll Officer
Modern Cooperage And More Ltd
02.2023 - 10.2023
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events and incentive programs.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Answered multi-line phone system and enthusiastically greeted callers.
Live Chat Agent
Sutherland Global Solution
New Kingston, Kingston
10.2021 - 01.2023
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Developed exemplary writing skills through continued correspondence with upwards of 50 customers per day.
- Provided online demonstrations to educate customers on product features and online help resources.
- Promised best prices for customer services and maintained accuracy when determining quotes.
- Sought ways to improve processes and services provided.
Customer Service Representative
Advantage Communications
Kingston
11.2020 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Entered customer interaction details in necessary applications to track requests, document problems and record solutions offered.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Educated customers on promotions to enhance sales.
- Responded to customer requests for products, services and company information.
- Resolved complaints efficiently to satisfy customers and encourage future transactions.
Hostess, Cashier
Grog Shoppe Restaurant
Kingston
05.2020 - 11.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Recorded available tables after seating each party.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Informed servers of newly seated parties for speedy service.
- Counted cash in register drawer at beginning and end of shift.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Customer Sales Associate
Karen Blessing Fashion Limited
Kingston
11.2017 - 01.2018
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
High School Diploma -
Excelsior High School
137 Mountain View Avenue 09.2010 - 06.2017
Skills
Complaint resolutionInbound and Outbound CallingGood listening skillsCRMReceiving supportCreative problem solvingEffective CommunicationExcellent Customer Service Support
Customer services
Issue escalation
Telephone etiquette
Bi-weekly payroll processing
Recording data
Workforce improvements
Certification
Customer Service Representative
Timeline
Human Resource Manager| Secretary| Payroll Officer
Modern Cooperage And More Ltd
02.2023 - 10.2023
Live Chat Agent
Sutherland Global Solution
10.2021 - 01.2023
Customer Service Representative
Advantage Communications
11.2020 - 07.2022
Hostess, Cashier
Grog Shoppe Restaurant
05.2020 - 11.2020
Customer Service Representative
05-2018
Retail Customer Sales Associate
Karen Blessing Fashion Limited
11.2017 - 01.2018
High School Diploma -
Excelsior High School
09.2010 - 06.2017