Annagay Williams
St. Catherine
Summary
Experienced professional with a strong background in customer interactions and service solutions. Demonstrates exceptional skills in conflict resolution, communication, and problem-solving, resulting in high levels of customer satisfaction and loyalty. Valuable team collaborator who easily adapts to changing needs and consistently delivers efficient and empathetic service to achieve desired outcomes. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Factory Production Worker
Cals Manufacturing Limited
07.2023 - 02.2024
- Maintained a safe and clean working environment through regular inspections and adherence to safety protocols.
- Utilized automated systems for accurate tracking, management, and reporting of inventory levels.
Customer Service Rep
Advantage Communication
11.2021 - 07.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
Distinction College
06.2018 - 09.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
Education
Basic Security Training
Gradient Security And Training Solutions
05.2021
Csec
Distinction College
Hagley Park Road 07.2020
Csec
Portmore Community College
Portmouths 06.2018
High School Diploma -
Clan Carthy High School
South Camp Road 07.2013
Skills
- Communication
- Customer service
- Client relation skills
- Organizational skills
- Research skills
- Time management skills
- Proficient in Microsoft Office Suite
- Inventory management
- Records and information management
- Administrative support
- Experience in Food & Beverage Industry
- Record keeping
- Problem solving
Timeline
Factory Production Worker
Cals Manufacturing Limited
07.2023 - 02.2024
Customer Service Rep
Advantage Communication
11.2021 - 07.2022
Administrative Assistant
Distinction College
06.2018 - 09.2020
Basic Security Training
Gradient Security And Training Solutions
Csec
Distinction College
Csec
Portmore Community College
High School Diploma -
Clan Carthy High School
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