ANNA-LISA RICHARDS
Kingston
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
The Office Gurus
08.2022 - 09.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Healthcare Customer Service Representative
The Office Gurus
04.2022 - 08.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Sales Representative
Concentrix
02.2020 - 03.2022
- Building relationships with customers, pitching products or services, negotiating sales prices, and answered customer questions throughout the sales process
- Collaborate with colleagues in many different sectors
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Actively involve in research efforts to identify new marketing strategies, business opportunities and the performance of competitors.
- Cultivate relationships with prospective new clients
Secretary
Caribbean Aviation Training Center
11.2019 - 12.2021
- Maintained daily report documents, memos and invoices
- Scheduled appointments and conducted follow-up calls to clients
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data
- Answered approximately 50 incoming multi-line phone system and enthusiastically greeted callers daily
- Handled daily scheduling tasks and provided administrative support for entire department.
Education
Ground School Certificate - Aviation
Caribbean Aviation Training Center
07.2020
High School Diploma - Caribbean Advanced Proficiency Examination
Port Antonio High School
11.2019
High School Diploma - Caribbean Secondary Examination Certificate
Buff Bay High School
07.2017
Skills
- Excellent Verbal and Interpersonal skills
- Customer Service
- Technical troubleshooting
- Technical support
- Microsoft suites proficiency
- Time management
- Sales expertise
Accomplishments
- Prefect-Buff Bay High School (2016)
- Student Counselor-Port Antonio High School (2018)
References
George Williams, Pastor/Justice of the Peace, Charles Town, Buff Bay, Portland,
(876) 461-9077
Marylin Welsh, Pastor/Teacher, Rose Hill District, Buff Bay, Portland, (876)
385-4087
Timeline
Technical Support Representative
The Office Gurus
08.2022 - 09.2024
Healthcare Customer Service Representative
The Office Gurus
04.2022 - 08.2022
Sales Representative
Concentrix
02.2020 - 03.2022
Secretary
Caribbean Aviation Training Center
11.2019 - 12.2021
High School Diploma - Caribbean Advanced Proficiency Examination
Port Antonio High School
High School Diploma - Caribbean Secondary Examination Certificate
Buff Bay High School
Ground School Certificate - Aviation
Caribbean Aviation Training Center
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