Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Anna-Lisa Richards

Kingston

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Waitress Supervisor

Home Style Restaurant
Kingston
01.2024 - Current
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.

Customer Service Representative

The Office Gurus
Remote
04.2022 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed approximately 100 inbound calls, daily from customers.

Secretary

Caribbean Aviation Training Center
02.2020 - 02.2022
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered approximately 50 incoming multi-line phone system and enthusiastically greeted callers daily.
  • Handled daily scheduling tasks and provided administrative support for entire department.

Housekeeping Room Attendant

Tim Bamboo Hotel
Portland
05.2018 - 10.2018
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

Education

High School Diploma -

Port Antonio High School
11.2019

High School Diploma -

Buff Bay High School
07.2017

Skills

  • Excellent Verbal and Interpersonal skills
  • Active Listening
  • Attention to detail and organizational skills
  • Problem-solving abilities
  • Conflict Resolution
  • Complaint resolution

Accomplishments

Prefect-Buff Bay High School (2016)

Student Counselor-Port Antonio High School (2018)

Timeline

Waitress Supervisor

Home Style Restaurant
01.2024 - Current

Customer Service Representative

The Office Gurus
04.2022 - 02.2024

Secretary

Caribbean Aviation Training Center
02.2020 - 02.2022

Housekeeping Room Attendant

Tim Bamboo Hotel
05.2018 - 10.2018

High School Diploma -

Port Antonio High School

High School Diploma -

Buff Bay High School
Anna-Lisa Richards