ANNA-LISA RICHARDS
Charles Town, Buff Bay,Portland
Summary
Organized and dependable international H2B candidate dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in housekeeping management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs.
Overview
6
6
years of professional experience
Work History
Server
Bahia Principe
05.2022 - Current
- Managed approximately 6 tables simultaneously
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
The Office Gurus
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Answered constant flow of customer calls with minimal wait times
- Managed approximately 100 inbound calls, daily from customers.
Secretary
Caribbean Aviation Training Center
02.2020 - 02.2022
- Maintained daily report documents, memos and invoices
- Scheduled appointments and conducted follow-up calls to clients
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data
- Answered approximately 50 incoming multi-line phone system and enthusiastically greeted callers daily
- Handled daily scheduling tasks and provided administrative support for entire department.
Housekeeping Room Attendant
Tim Bamboo Hotel
05.2018 - 02.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Managed approximately 10 rooms daily
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Education
High School Diploma -
Port Antonio High School
Port Antonio11.2019
High School Diploma -
Buff Bay High School
Buff Bay07.2017
Skills
- Excellent Verbal and Interpersonal skills
- Attention to detail and organizational skills
- Problem-solving abilities
- Food preparation
- Complaint resolution
- Microsoft Suites Proficiency
- Hospitality service expertise
- Exceptional customer service
Accomplishments
- Student Counselor-Port Antonio High School (2018)
- Prefect-Buff Bay High School (2016)
Timeline
Server
Bahia Principe
05.2022 - Current
Customer Service Representative
The Office Gurus
04.2022 - Current
Secretary
Caribbean Aviation Training Center
02.2020 - 02.2022
Housekeeping Room Attendant
Tim Bamboo Hotel
05.2018 - 02.2019
High School Diploma -
Port Antonio High School
High School Diploma -
Buff Bay High School
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