Reading
Anna-Lee Lawrence
Student
Montego Bay,08
Summary
Highly determined and persistent individual with a passion for public speaking, books, and baking. Firm believer in the power of determination to achieve goals. Clear career vision to become a judge, inspired by the profound impact of books, movies, shows, and global events. Ambition extends beyond delivering justice to contributing to a harmonious equilibrium between right and wrong.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Hospitality Coordinator
Happy House Foundation (Teen Mom's Home)
12.2019 - Current
- Fostered an atmosphere of attentive hospitality by anticipating guest needs before they arose whenever possible.
- Developed strong relationships with vendors and suppliers for streamlined procurement of necessary supplies and services.
- Assisted with the planning and execution of special events, ensuring seamless coordination among various departments.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Improved team morale by fostering a supportive work environment focused on collaboration and open communication.
- Prepare program for event.
- Organize gifts and games for the children.
- Maintained exacting standards of quality and performance.
Front Desk Operator
Deja Hotel
07.2023 - 08.2023
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Managed phone lines, directing calls to appropriate departments while maintaining a courteous and professional demeanor.
- Assisted guests with reservations, ensuring accommodations met their specific needs and preferences.
- Resolved customer complaints professionally, implementing solutions to prevent future issues.
- Organized transportation services such as taxi cabs or shuttle buses upon request to enhance guest convenience during their stay.
- Collaborated with housekeeping staff to maintain clean and comfortable rooms for guests.
- Handled cash transactions securely, balancing the front desk drawer at the end of each shift for accurate accounting records.
- Maintained accurate guest records for seamless communication between departments and personalized service during stays.
- Coordinated with maintenance staff to address urgent repairs or requests from guests in a timely manner.
- Answered customer telephone calls promptly and appropriately handled needs.
- Provided local area information to guests, recommending restaurants, attractions, and transportation options suited to their interests.
Volunteer
Women Center
08.2019 - 08.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Volunteer Clerical Assistant
Legal Aid
- Helped with office tasks, taking messages, scanning documents, and answering phone inquiries.
- Enhanced office efficiency by organizing and maintaining accurate filing systems.
- Improved workflow processes through regular review and updating of procedural documentation.
- Safeguarded sensitive organizational information through diligent adherence to privacy policies when handling confidential files or communications.
- Expedited daily mail processing through efficient sorting, distribution, and dispatching procedures.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Completed daily logs for management review.
Education
High School Diploma -
Herbert Morrison Technical High School
Alice Eldemire Dr 09.2017 - 07.2024
Skills
Microsoft Office
File Management
Document Preparation
Meeting Coordination
Positive Attitude
Time Management
Office Administration
Proofreading
Project Management
Project Planning
Dedicated Team Player
Event preparation
Organizing and Categorizing
Resourceful
Qualifications
History, English Literature, English Language, Information Technology, Visual Arts, Theatre Arts, Sociology, Law, Caribbean History, Performing Arts, Communication Studies, Literatures in English
References
- Denzil Dickson, Head of Guidance and Counseling Department, Herbert Morrison Technical High School, 876-534-4027
- Audley Quarrie, 40th McCatty Street, Montego Bay, St. James, 876-971-6103
Accomplishments
- Head Girl
- Longest Serving President of Peer counseling
- Entertainment Coordinator for key club
- Treasurer for Inter-school Christian Fellowship
- Praise and Worship director
- Public Relations Officer for Games Club
- Treasurer for Culture Club
- Prefect Coordinator
- Supervised team of 120 prefects.
- Documented and resolved issues within the prefect body which lead to a harmonious environment.
- Collaborated with team of 120 prefects in the development of prefect socials and other school related activities.
- Planned and organized refreshments for meetings and socials.
Interests
Planning Events
Organizing
Music
Movies
Food
Writing
Timeline
Front Desk Operator
Deja Hotel
07.2023 - 08.2023
Hospitality Coordinator
Happy House Foundation (Teen Mom's Home)
12.2019 - Current
Volunteer
Women Center
08.2019 - 08.2019
High School Diploma -
Herbert Morrison Technical High School
09.2017 - 07.2024
Volunteer Clerical Assistant
Legal Aid
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