ANNA-KAY NUGENT
Verification Supervisor
Portsmouth
Summary
A goal driven, experienced and dedicated verification professional supporting the bank’s operational processes with effective document evaluation and verification. Identifying, investigating and/or escalating potential fraud risks. Identifying process improvement opportunities to increase efficient and effective document verification. Identifying process related risks and offer suggestions on potential controls to mitigate risks. Background in financial information analysis including cash flow records and management accounts. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Verification Supervisor
Total Credit Services, JN Group
08.2022 - Current
- Substantiate KYC information provided by customers against accepted customer-submitted documents
- Determine whether customer-submitted documents demonstrate any signs of fraud
- Verify credit-related information provided by more than 25 customers daily, meeting and exceeding targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing document assignments, of over 50 customers daily, to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring workload.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
Adjudication Clerk
JN Bank
07.2015 - 08.2022
- Communicate loan decisions within stipulated timeliness and liaise with Adjudicators, Loan Officers and other members of team to ensure smooth transition of loan applications
- Monitor and verify approval conditions to improve organization's internal business processes and operational efficiency
- Verify data integrity and accuracy of applications submitted for review to ensure due diligence and minimize Bank's risk exposure
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Drove customer loyalty and consistent sales through knowledgeable assistance..
- Processed documents and materials to disseminate information to appropriate parties.
- Provided meeting support by taking minutes and dictations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Compiled and analyzed data to produce reports.
- Edited and proofread documents for accuracy and completeness.
Acting Adjudicator
JN Bank
02.2019 - 07.2019
- Communicate loan decisions liaise with Loan Officers and other members of team to ensure smooth transition of loan applications
- Manage assigned queue and make timely decisions
- Evaluated loan requests and documents to verify accuracy and completeness.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Administrative Assistant/ Accounting Clerk
Greater Portmore High School
11.2013 - 06.2015
- Record and prepare minutes of meetings
- Answer electronic enquiries
- Greet people and direct them to contacts or service areas
- Type and proofread correspondence, forms and other documents
- Perform data entry.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors..
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for Principal and Vice Principals.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Collected and summarized expenses for profit and loss analysis.
- Maintained accounting records utilizing in-house and client systems.
- Identified and resolved internal accounting variances, promoting data accuracy.
Field Officer
JN Small Business Loans
10.2011 - 09.2012
- Performed initial client assessment and analysis to begin credit process
- Verified data integrity and accuracy and conducted assessment of small businesses to determine profitability and credit worthiness
- Analyzed severity of past due accounts and took precautions to improve and prevent future credit losses
- Maintained and managed strong client relationships
- Created financial and cash flow forecasting models to determine debt repayment capacity and business profitability.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Advised clients on small business loans.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Developed strong relationships with customers through high levels of customer service.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Identified opportunities to cross-sell and upsell loan products to customers.
Education
Diploma in Accounting and Business (ACCA level 1) - Accounting And Business Management
Association of Chartered Certified Accountants
JamaicaBachelor of Science Degree- Economics - Economics
University of The West Indies, Mona, Kingston
Jamaica 09.2007 - 06.2010
Skills
Credit analysisundefined
Timeline
Verification Supervisor
Total Credit Services, JN Group
08.2022 - Current
Acting Adjudicator
JN Bank
02.2019 - 07.2019
Adjudication Clerk
JN Bank
07.2015 - 08.2022
Administrative Assistant/ Accounting Clerk
Greater Portmore High School
11.2013 - 06.2015
Field Officer
JN Small Business Loans
10.2011 - 09.2012
Bachelor of Science Degree- Economics - Economics
University of The West Indies, Mona, Kingston
09.2007 - 06.2010
Diploma in Accounting and Business (ACCA level 1) - Accounting And Business Management
Association of Chartered Certified Accountants
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