Summary
Overview
Work History
Education
Skills
References
Timeline
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Anika Coke

26 Hyslope Avenue,Kingston 2

Summary

I am an extremely focused, driven and results-oriented individual with a wealth of knowledge and experience in the areas of sales and customer service. Over the years I have proven to be determined and consistently in “getting the job done.” Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Ibex Global
10.2022 - Current
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Store keeper & filing clerk

Alfrasure Roofing & Structures Ltd
01.2022 - 10.2022
  • Maintained log books and spreadsheets documenting file data and storage receipts.
  • Reduced errors in archived documents through diligent proofreading and careful attention to detail.
  • Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
  • Classified files based on source, type or other details.

Ancillary Staff

Ministry of Education (Jacden)
01.2021 - 05.2021
  • Maintaining and ensuring all areas of the premises are clean.

Filing Clerk

Central Sorting Office
07.2003 - 12.2003
  • Developing and maintaining database - Labeling and updating paper files

Education

Stony Hill Heart Academy
01.2009

Holy Childhood High School
01.2005

Mountain View Primary School
01.2000

Skills

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Problem Solving
  • Market Knowledge
  • Analyzing Information
  • Multi-tasking
  • Good time management

References

  • Ms. Tamara Hylton, RJR Group of companies, Credit and collection officer, 876-496-6994, tamarahylton@gmail.com
  • Ms. Cedonie Coke, Manpower & Maintenance Services, Supervisor, 876-855-8198

Timeline

Customer Service Representative

Ibex Global
10.2022 - Current

Store keeper & filing clerk

Alfrasure Roofing & Structures Ltd
01.2022 - 10.2022

Ancillary Staff

Ministry of Education (Jacden)
01.2021 - 05.2021

Filing Clerk

Central Sorting Office
07.2003 - 12.2003

Stony Hill Heart Academy

Holy Childhood High School

Mountain View Primary School

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Anika Coke