Anica Laguerre
Spanish Town
Summary
Professional event coordination specialist with proven track record in planning, organizing, and executing successful events. Skilled in vendor management, budget oversight, and logistics. Strong focus on team collaboration and delivering tangible results. Known for adaptability and reliability in high-pressure and changing environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Event Coordinator
Chlomo Projects & Events
11.2022 - Current
- Destination wedding planning, Project Management & Event Coordination
- Manage communication with stakeholders, scheduling & maintaining calendars
- Successfully planned and executed of tenfold of weddings, social events & projects
- Coordinate with vendors and overseas projects such as Scorch Duck Work Ja, Mobay Reggae Nights, Itel Brand Execution, and TEF Jamaica planning and decor
- Client Budget Management
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Brainstormed and implemented creative event concepts and themes.
Customer Service Representative
Ibex Global
09.2018 - 08.2022
- Company Overview: BPO
- Responded promptly to customer queries
- Acknowledge & resolved customer complaints
- Maintained a professional attitude towards customers
- BPO
Customer Service Executive
Companies Office of Jamaica
01.2017 - 06.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Described product and service details to customers to provide information on benefits and advantages.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Education
Bachelor of Arts - Digital Media Production
The University of The West Indies
Kingston09-2029
Certificate in Project Management - Project Management
Vocational Training Development Institute
09.2024
Business Admin Lvl 2 - Business admin lvl2
Heart Trust/NTA
01.2018
Certificate - CAPE
Excelsior Community College
Kingston07-2016
High School Diploma -
The Queen's School For Girls
Kingston, Jamaica06-2014
Skills
- Project management
- Event planning
- Scheduling
- Time management
- Decision-making
- Guest relations
- Event setup and breakdown
- Special events planning
- Vendor relations
- Guest management
- Corporate events planning
- Events logistics management
- Client relationship development
- Vendor management
- Social media management
- Budget management
- Client meetings
- Post-event analysis
- Staff management
- Customer service
- Adaptability and flexibility
- Verbal and written communication
Websites
Certification
- Project Management, 06/01/24 - 09/30/24, VTDI Institute powered by The H.E.A.R.T TRUST Jamaica
- Business Administration Certificate, 01/01/17 - 01/31/18, The H.E.A.R.T TRUST Jamaica
Timeline
Event Coordinator
Chlomo Projects & Events
11.2022 - Current
Customer Service Representative
Ibex Global
09.2018 - 08.2022
Customer Service Executive
Companies Office of Jamaica
01.2017 - 06.2018
Business Admin Lvl 2 - Business admin lvl2
Heart Trust/NTA
Bachelor of Arts - Digital Media Production
The University of The West Indies
Certificate in Project Management - Project Management
Vocational Training Development Institute
Certificate - CAPE
Excelsior Community College
High School Diploma -
The Queen's School For Girls
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