ANGI QUANT
Blue Hills
Summary
Dedicated to delivering exceptional customer service, I seek to join a dynamic team. Eager to build a fulfilling career that fosters personal growth, my goal is to utilize my skills to drive the expansion of the organization's bottom line. Committed to making a positive impact and contributing to its success.
Overview
11
11
years of professional experience
Work History
Guest Service Supervisor
Blue Haven Resort
01.2024 - Current
- Supervising and managing a team of guest service representatives, including training, scheduling, and providing guidance and support
- Ensuring that guests receive exceptional service by overseeing check-in/check-out processes, handling guest inquiries and requests, and resolving any issues or complaints promptly and professionally
- Ensuring that all guest service staff adhere to company policies and procedures, as well as maintaining high standards of cleanliness, organization, and professionalism in guest service areas
- Providing training to new staff members on guest service protocols, company standards, and customer service best practices
- Offering ongoing coaching and development opportunities to enhance team performance
- Collecting and addressing guest feedback, suggestions, and complaints to continuously improve the guest experience and satisfaction levels
- Working closely with other departments such as housekeeping, maintenance, and food and beverage to coordinate guest services and ensure a seamless guest experience
- Overseeing daily operations, including room assignments, inventory management, and ensuring that all guest service areas are well-maintained and properly stocked with supplies
- Assisting in budget planning and monitoring expenses related to guest services, such as staffing costs, supplies, and equipment maintenance
- Conducting regular inspections and audits to ensure that guest service standards are met and identifying areas for improvement
- Handling any escalated guest issues or emergencies effectively and efficiently, and taking appropriate action to ensure guest satisfaction and retention
Front Office Agent
Beaches Turks & Caicos
01.2022 - 01.2024
- Handles check-in and registration for guests
- Assists in the pre-registering, blocking and assigning of rooms, ensuring that guest preferences and special requests are honored
- Utilizes suggestive selling-techniques to sell rooms, upgrades and promote other available services
- Answers incoming telephone calls and provides information on hotel services
- Accepts and carries out wake-up call requests
- Handles room changes and updates system
- Liaises with Housekeeping and Engineering & Maintenance regarding special requests and room defects
- Submits work orders and follows up as necessary
- Posts charges to and reconciles guestroom folios ensuring adherence to established Front Office Accounting procedures
- Handles guest checkout and ensures full settlement of account
- Uses proper telephone etiquette
- Handles guest complaints efficiently and promptly (within 15 minutes)
- Reads, actions, updates and signs logbook daily
- Maintains a clean and organized work area
- Handles cash, travellers cheque and credit card billing
- Captures credit card details and secures authorization electronically
Sales Rep
Beaches Turks & Caicos
01.2015 - 01.2022
- Assist with payment collection
- Restock store
- Assisting Customers
- Inventory management
Secretary
Martinez Auto Repair
01.2014 - 01.2015
- Assist with payment collection
- Ordering material
- Assisting Customers
Education
DIPLOMA -
CLEMENT HOWELL HIGH SCHOOL
01.2013
DIPLOMA -
NEW AGE ACADEMY AND LANUAGE CENTER
01.2008
Skills
- OPERA
- INFOR
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Microsoft PowerPoint
Awards
- Top Money Maker
- Resort Shop Most Courteous
- Art Of Selling
- Prestige Awards Mover & Shakers
- Prestige Awards Maker & Shaker
- Italian Village Resort Shop third Runner Up Top Money Maker
- Caribbean Village Resort Shop Fourth Runner Up Money Maker
- The Resort Shop Third Runner Up Top Money Maker
- The Resort Shop Most Improved
- The Resort Shop Fourth Runner Up Top Money Maker Sales Per Hour
- Resort Shop Fourth Runner Up Top Money Maker Sales Per Hour
- Confetti Second Runner Up Top Money Maker
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Guest Service Supervisor
Blue Haven Resort
01.2024 - Current
Front Office Agent
Beaches Turks & Caicos
01.2022 - 01.2024
Sales Rep
Beaches Turks & Caicos
01.2015 - 01.2022
Secretary
Martinez Auto Repair
01.2014 - 01.2015
DIPLOMA -
NEW AGE ACADEMY AND LANUAGE CENTER
DIPLOMA -
CLEMENT HOWELL HIGH SCHOOL
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