Customer Service Representative
Open To Work
ANGELIQUE WILKS
Six Flags Hurricane Harbor
Lot 7, 2 North, Greater Portmore,St. Catherine
Work Preference
Job Search Status:
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteSummary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
6
years of professional experience
Work History
Team Leader
4 Months- Led daily operations to ensure smooth park functionality and guest satisfaction at Pizza Paradise and increased sales by 25%.
- Assisted in resolving guest inquiries and concerns to enhance overall experience.
- Cultivated team capabilities through strategic delegation of tasks aligned with unique strengths and expertise. Optimized workforce schedules to maximize efficiency during high-demand times.
- Oversaw conflict resolution processes among team members, enhancing teamwork and collaboration.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Trained and mentored team members on safety protocols and operational procedures.
- Implemented best practices for maintaining cleanliness and organization in work areas.
Social Pension Community Liaison Officer
1 Year 2 Months- Screening phone calls for beneficiary applicant grants.
- Conducted thorough assessments of beneficiaries in St. Catherine to facilitate the re-application process for PATH and Poor Relief initiatives.
- Increased the filing of P.A.D correspondence while updating Rehabilitation Program Excel Database and accessing the BMIS by issuing letters to confirm PATH status.
Customer Service Experience Internship
1 Month- Executed call screening processes to ensure efficient routing of callers to the correct contacts.
- Provided exceptional service by greeting visitors and managing order fulfillment for delivery and pickup.
- Managed phone communications with a focus on maintaining professionalism and courtesy.
Internship
1 Month- Increased Farmer’s assistance and Researcher’s assistance by managing 50 seedlings and goats.
Education
Bachelor of Science - Environmental Biology
Currently
Caribbean Advanced Proficiency Examination
Awarded 8 CAPE Subjects
Caribbean Secondary Education Examination
Awarded 7 CSEC Subjects
Skills
Team Player
Problem-solving skills. (Compliant resolution)
Office administration; use of Microsoft office.
Attention to detail
Quality improvement
Leading team meetings
Process improvement
Client support
Flexible schedule
Accomplishments
- 1st deputy Head Girl of Jose Marti Technical High School, 2019-2020.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
ACTIVITIES
- Prefect for 4 years at Jose Marti Technical High School.
- Member of the Volleyball Team (Hitter).
- Secretary for a young people group (Voluntary).
Timeline
Team Leader
Six Flags Hurricane Harbor
05.2024 - 09.2024
Social Pension Community Liaison Officer
Ministry of Labor and Social Security
07.2021 - 09.2022
Customer Service Experience Internship
Party Time Service
12.2018 - 01.2019
Internship
Work Experience
06.2018 - 07.2018
Jose Marti Technical High School
Caribbean Secondary Education Examination
Jose Marti Technical High School
Caribbean Advanced Proficiency Examination
University of the West Indies
Bachelor of Science from Environmental Biology