Angeline Ferguson
Kingston
Summary
Responsible HR Professional with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Supported by a solid academic foundation in Psychology and Human Resources and years of supporting work experience.
Self starter with strong interpersonal skills combined with the ability to interact supportively within a team environment. Detail-oriented with the ability to prioritize workload to meet stringent deadlines, work productively under pressure in a fast-paced environment, and adapt readily to the demands of the job.
Overview
22
22
years of professional experience
Work History
Travel Director
Travel Savvy Services By Angeline
04.2021 - Current
- Conducted thorough research on destinations to provide accurate information and expert advice to travelers.
- Led informative pre-trip meetings to prepare clients for their upcoming journeys and address any questions or concerns.
- Developed strong relationships with hoteliers and tour operators to ensure seamless trip coordination.
- Provided support in managing budgets for various trips, making sure expenses were allocated appropriately while maximizing value for clients.
- Increased repeat business by maintaining ongoing communication with clients and offering tailored recommendations for future trips.
- Negotiated contracts with suppliers, securing favorable terms for company operations while maintaining high-quality offerings for clients.
- Trained new team members on company procedures and best practices within the role of a Travel Director.
- Managed logistical aspects of group tours, including transportation, accommodations, and activities scheduling.
- Helped customers with passport and visa applications.
- Generated travel-related reports for clients to facilitate decision-making.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
Human Resource Assistant
CROWN Packaging Jamaica Limited
07.2014 - 03.2023
- Maintained HR database ;Updated, prepared and completed monthly HR details report, tardiness report, production and administration hours reports, appraisal reports, and assisted with completion of other departmental reports.
- Tracked and updated database with employees attendance records daily (sick, personal, vacation, study or compassionate leave) and updated and prepared quarterly/yearly unused sick and vacation leave and leave entitlement.
- Processed and prepared paperwork for new hires, terminations and other status changes (personnel action forms, employment letters, salary letters, disciplinary letters, internal memoranda etc.)
- Efficiently managed personnel file, maintained confidentiality while keeping records up-to-date and organized.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Set up and conducted onboarding orientations and initial training for new employees.
- Created job descriptions on boards for vacant jobs and created staff notices and postings,
- Maintained and monitored inventory for the HR Department such as pantry stock, key issuance, safety gears issued, sick bay and first aid up keep stations, disaster room stock (soft and hard copies); and request the timely purchase of inventory as needed
- Supervised Janitorial staff by ensuring maintenance schedules/rosters are timely and accurately completed and updated
- Processed and updated security form requests, and assisted with the supervision of the security personnel and ensure the upkeep of the security station
- Monitored activities of the front desk and assist with the supervision of the front desk personnel
- Assisted with staff purchases for uniform orders and distribution (shoes, clothing etc), paint orders, cheeses orders, safety gears, pantry orders and medical orders
- Administered/coordinated welfare programs such as health fairs, development talks, summer employment, scholarship/school loans and staff welfare activities (birthday club/birthday notices and tokens, holiday events, sports day, Christmas functions)
- Processed, verified, and maintained documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications
- Maintained database of employee information including such information as addresses, weekly/hourly/monthly earnings, absences, supervisory reports on performance, job movement and dates of and reasons for terminations
- Coordinated itineraries and scheduled appointments for human resources staff (hearing tests, company medicals, eye examinations, police records).
- Maintained up-to-date knowledge of industry trends through attending conferences, workshops, reading relevant articles or journals.
- Aided staff with employee performance review paperwork and documentation.
- Developed and maintained HR policies and procedures.
Producer- Professor Verene Shepherd’s Radio Programme “Talking History”
Nationwide News Network 90 FM
11.2012 - 07.2014
- Generated and researched ideas for programme
- Developed content, writing material for scripts, bulletins and links
- Sourced potential contributors and interviewees for the programme
- Selected music appropriate to the programme, the audience and the station
- Produced pre-production briefings for presenter, reporters, technical staff and other contributors
- Managed the logistics of getting people, resources and equipment together to the right place at the right time
- Undertook editing, interviewing and reporting duties as necessary
- Managed the presenter for both pre-recorded and recorded output.
- Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
- Presented production ideas and determined creative scenarios for production and delivery.
- Developed production plans and organized resources to achieve prompt delivery of projects.
Research Assistant
University of the West Indies, Institute for Gender and Development Studies
08.2012 - 07.2014
- Assisted with research projects; Performed literature searches and research; conducted search for scholarly literature relevant to the research project
- Coordinated the development and timely implementation of appropriate marketing and public relations programmes through-
- Ensuring that new and prospective participants were provided with accurate and up-to-date information about the institution and its programme offerings
- Promotion of the various programmes offered by the institution to different interest groups of employers, employees, and students through participation in school career expositions, etc
- Maintained frequent verbal and written communication with the student population through telephone, memos and notices
- Assisted in the coordination of the recruitment and registration process for students
- Performed various clerical duties including typing, answering phones, preparing correspondence, preparing and maintaining bibliographies and overall administrative assistance
- Made internal and external contacts to develop knowledge and understanding and form relationships for future collaboration with the Institute
- Planned and attended departmental seminars
Homework Centre Supervisor
University of the West Indies, Institute for Gender and Development Studies
08.2012 - 07.2014
- Supervision of caregivers and children from ages 3-12 years at the UWI Homework Centre
- Developed appropriate teaching and learning materials for use in the home and at the Homework Centre
- Developed and implemented programmes to assist with teaching and learning for the parents, family caregivers and volunteers of the Homework Centre
- Liaised with parents and assist with the development of strategies to promote parent support and education
- Collaborated with the IDGS and UWI to promote the maintenance of the Homework Centre as a necessary support service for young children and parents
- Liaised with different agencies to garner support and sponsorship for the Homework Centre and ensure an integrated and coordinated delivery of Early Childhood programmes at the Homework Centre.
Private Tutor - Secondary School Level
Self Employed
09.2011 - 06.2014
- Assist, evaluate, motivate, develop and integrate students’ learning in the subject areas of English Language, Spanish, Mathematics and the Sciences.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
- Strengthened students'' critical thinking abilities by developing problem-solving exercises and activities.
Clerical Assistant
University of the West Indies, Institute for Gender and Development Studies
08.2012 - 12.2012
- Provided Clerical assistance to the University Director and Administrative Officer of the IGDS
- Assisted IGDS with planning of events and seminars as the needs arise.
Psychology Research Intern for Caribbean Internship Programme (CIP)
UNICEF, Caribbean Child Support Initiative (CCSI), & Pan American Health Organization (PAHO)
02.2011 - 05.2011
- Developed questionnaire to be used by UNICEF in getting baseline information for parents to be used in the pilot study for the Early Childhood Health Outreach (ECHO) programme
- Conducted workshop to assist interviewers in practicing the questionnaire and techniques to be used in approaching questions
- Analyzed and generated report for previous workshops held with the programme’s caregivers (Community Health Aides [CHAs]), and made recommendations for future training workshops
- A part of the planning committee for the graduation ceremony for the programme’s caregivers (CHAs)
- Prepared valedictorian for graduation ceremony with speech and gave pointers as to the art of public speaking.
Psychology Intern for the Caribbean Internship Programme (CIP)
UNICEF & Caribbean Child Support Initiative (CCSI)
02.2011 - 05.2011
- Presented at Parenting workshops in the target (at risk) communities to advise parents of the importance of parenting and early stimulation in the first three years to facilitate optimal child development
- Parenting Workshops conducted to help parents with different coping techniques, how to handle stress, and different matters of interpersonal dynamics to help support optimal child care and development
- Engaged, trained and sensitized Roving Caregivers on different topics, such as motivation, interpersonal dynamics to assist them with carrying out their duties optimally
- Facilitated the administration of the questionnaire, by conducting workshop to advise survey interviewers on General Guidelines and procedures for survey interviews and its objectives.
Customer Service Representative
Digicel Jamaica limited
10.2005 - 02.2011
- Established and maintained profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements were completely met
- Effectively presented and discussed the products and services of the company, soliciting those desired products/services provided by the company and its vendors to current and prospective customers in a way that conveyed an image of quality, integrity and superior understanding and delivery of customer needs
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assisted in Customer Service Department
Scotia Bank Port Antonio
05.2005 - 08.2005
- Listened to, understood and responded to customers in a clear concise and effective manner.
- Improved customer satisfaction by efficiently resolving inquiries and complaints in a timely manner.
Value Book Officer
Inland Revenue Department Port Antonio
07.2002 - 08.2003
- Checked the Value Book against funds received to effectively account for receipts and ensured that documents received through the mail were handled in accordance with established standards and procedures
- Liaised with the relevant Departments/Officers, updated Accounts and prepared and mailed updates to mail correspondents
- Entered and updated data on accounts and liaised with taxpayers as new information and instructions were presented
- Assisted with the Assignment of Tax Registration Numbers (TRN) by verifying that all questions on the application form were answered; ensured that required documents were attached and details legible, Advised applicants of discrepancies and recommended courses of action and entered such data into a computer application that generated TRN for taxpayers.
Education
Bachelor of Science Honors Degree in Psychology (Major) -
UNIVERSITY OF THE WEST INDIES
12.2008
Skills
- Administrative Skills
- Office Administration
- Payroll Processing
- Maintaining files
- Scheduling
- Team Player
- Communication Management
- Problem-Solving
Affiliationshonorsskills
Mona High School through the Rex Nettleford Hall Mentorship Programme, Member of the Dean's List for the Faculty of Social Sciences, Recipient of West Indies Group of University Teachers (WIGUT) Award in 2004/2005, Microsoft Office, Statistical Package for the Social Sciences (SPSS), Customer Service, First Aid, Fire Warden, Experienced HR Personnel in a Unionized Organization, Familiarity with Labour Laws and Principles
Personal Qualifications
01/01/2003, 12/31/2008, UNIVERSITY OF THE WEST INDIES, Bachelor of Science Honors Degree in Psychology (Major), Human Resources Development
References
Available upon request.
Timeline
Travel Director
Travel Savvy Services By Angeline
04.2021 - Current
Human Resource Assistant
CROWN Packaging Jamaica Limited
07.2014 - 03.2023
Producer- Professor Verene Shepherd’s Radio Programme “Talking History”
Nationwide News Network 90 FM
11.2012 - 07.2014
Research Assistant
University of the West Indies, Institute for Gender and Development Studies
08.2012 - 07.2014
Homework Centre Supervisor
University of the West Indies, Institute for Gender and Development Studies
08.2012 - 07.2014
Clerical Assistant
University of the West Indies, Institute for Gender and Development Studies
08.2012 - 12.2012
Private Tutor - Secondary School Level
Self Employed
09.2011 - 06.2014
Psychology Research Intern for Caribbean Internship Programme (CIP)
UNICEF, Caribbean Child Support Initiative (CCSI), & Pan American Health Organization (PAHO)
02.2011 - 05.2011
Psychology Intern for the Caribbean Internship Programme (CIP)
UNICEF & Caribbean Child Support Initiative (CCSI)
02.2011 - 05.2011
Customer Service Representative
Digicel Jamaica limited
10.2005 - 02.2011
Assisted in Customer Service Department
Scotia Bank Port Antonio
05.2005 - 08.2005
Value Book Officer
Inland Revenue Department Port Antonio
07.2002 - 08.2003
Bachelor of Science Honors Degree in Psychology (Major) -
UNIVERSITY OF THE WEST INDIES
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