Reading, listening to music, Basic Computer Skills, DIY home repairs,
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Andrew W. Douse
Technician
Summary
Maintenance Technician with 3+ years of experience in hospitality environments. Skilled in electrical systems, plumbing, carpentry, and equipment repair. Proven ability to complete 30-50 work orders weekly, while maintaining over 95% on time completion and reducing down time by up to 30%. Recognized for improving facility operations, supporting guest satisfaction, and maintaining high safety standards.
A reliable team player, with proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
7
7
years of professional experience
Work History
Kitchen Technician
Royalton Blue Waters / Hideaway at Royalton
Falmouth, Trelawny
05.2023 - Current
- Serviced and restored commercial kitchen equipment including Garland stoves, vulcan grills, and Hobart dishwashers,completing 94%of work orders within a 8hour shift request.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Cut operational downtime 40%by designing and implementing preventive maintenance schedules 20+ mechanical systems.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Room Technician
Royalton Blue Waters / Hideaway at Royalton
Falmouth, Trelawny
04.2019 - 05.2023
- Analyzed repair data from 300+ guestrooms work orders to identify recurring issues with HVAC, plumbing, and electrical systems, cutting average response time by 25% and reducing repeat service calls by 17% across 300 rooms.
- Executed repairs on guestroom systems including HVAC units,plumbing fixtures, lighting,door locks and furniture for 25-30rooms weekly, maintaining 98% quality compliance and zero safety incidents over 12months.
- Conducted routine preventive inspections on 50rooms per week to assess condition of appliances,fixtures, and safety devices, identifying and resolving 85%of issues before guest check-in and lowering emergency maintenance tickets by 29%
Education
Certificate - Electrical Insulation, Level 3
HEART Trust/NTA
02-2012
School Leaving Certificate - undefined
Brown’s Town High School
01-2007
Skills
- Electrical Maintenance & Insulation (Level 3 Certified)
- Kitchen & Room Equipment Repair
- Plumbing & Air Conditioning Servicing
- Carpentry & Painting
- Microsoft Office & Basic Computer Skills
- Communication & Teamwork
- Works Well Under Pressure
- Attention to detail
- Customer service
- Multitasking and organization
- Mechanical tools
Interests
PERSONAL QUALITIES
- Self - motivated, humble, and tolerant
- Strong decision -making and planning skills
- Flexible and respectful of authority
- Sound work ethic and reliability
Timeline
Kitchen Technician
Royalton Blue Waters / Hideaway at Royalton
05.2023 - Current
Room Technician
Royalton Blue Waters / Hideaway at Royalton
04.2019 - 05.2023
School Leaving Certificate - undefined
Brown’s Town High School
Certificate - Electrical Insulation, Level 3
HEART Trust/NTA