Summary
Overview
Work History
Education
Skills
Timeline
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Andrew-Neish Wright

Mandeville, Manchester,Jamaica

Summary

Philosophy “Live as if you were to die tomorrow. Learn as if you were to live forever.” ― Mahatma Gandhi.

An experienced professional with many years in customer service, general management, and virtual assistance. Also specializing in social media management and graphic design. I excel at streamlining operations, managing client relationships, and delivering high-quality support. With strong organizational skills, creativity, and a dedication to customer satisfaction, I bring efficiency and attention to detail in all my roles.

Overview

6
6
years of professional experience

Work History

General Manager

Crystal Clean House Cleaners
07.2022 - 06.2024
  • Formulated policies and procedures to streamline operations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Customer Service Manager

Sutherland Global Services, UWI
01.2020 - 06.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Specialist

Ibex Global Solutions
12.2018 - 12.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

HEART High -

Clarendon College

City&Guilds Practical Nursing Level 2 and 3 Practical Nursing -

Diploma -

Guys Hill High
06.2016

Skills

  • Customer Communication
  • Efficient multi-tasker
  • Training and coaching
  • Staff Management
  • Staff Supervision
  • Administrative Skills
  • Client Relations
  • Customer Retention

Timeline

General Manager

Crystal Clean House Cleaners
07.2022 - 06.2024

Customer Service Manager

Sutherland Global Services, UWI
01.2020 - 06.2022

Customer Service Specialist

Ibex Global Solutions
12.2018 - 12.2019

HEART High -

Clarendon College

City&Guilds Practical Nursing Level 2 and 3 Practical Nursing -

Diploma -

Guys Hill High

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Andrew-Neish Wright