Andrew Mckenzie
Kingston,St Catherine
Summary
Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.
Overview
6
6
years of professional experience
1
1
Certification
12
12
years of post-secondary education
Work History
Sales Consultant
Neptune Communications
Spanish Town, St. Catherine
02.2022 - Current
- Presented product features and advantages to potential customers during sales meetings.
- Utilized problem-solving skills when dealing with difficult customers.
- Maintained accurate records of all customer interactions in the CRM system.
- Generated leads through cold calling activities.
- Provided technical support to customers when needed.
- Provided technical assistance during product demonstrations or presentations.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
RF Engineer
Digicel Jamaica
Kingston, Kingston
03.2021 - 02.2022
- Deployed new sites by coordinating construction efforts with contractors to ensure timely completion.
- Monitored signals using spectrum analyzers and identified sources of interference or degradation in transmission quality or reception level.
- Assisted with the development of network plans based on customer needs, site surveys, terrain mapping and propagation studies.
- Collaborated closely with other departments such as marketing and sales teams when developing strategies for expanding service coverage areas.
- Optimized power output levels of radio transmitters in order to maximize signal strength while minimizing interference with other systems in the area.
- Participated in weekly meetings with project team members discussing progress towards goals and objectives set forth by upper management.
GNOC Engineer
Digicel Jamaica
Kingston, Kingston
07.2018 - 03.2021
- Monitored, evaluated and optimized network performance to ensure optimum quality of service.
- Provided technical assistance to internal customers on networking issues.
- Coordinated with vendors for procurement of hardware and software components required for projects.
- Monitored network performance to determine adjustments needed.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Education
Bachelor of Science - Chemical Engineering
University of Technology
Kingston,Jamaica 09.2012 - Current
Skills
- Customer liaison
- Territory expansion
- Demonstrations
- Product and service knowledge
- Sales Strategies
- Cold-calling
- Closing Techniques
- Leads Prospecting
- CRM proficiency
- Lead Generation
- Sales proposal creation
- Contract negotiation and closing tactics
Certification
- Global Partner Program Optics Sales Specialist (2023)
- Global Partner Program Nokia DAC Solution - Sales Associate Channel Partner (2023)
- Global Partner Program Modular Private Wireless 21 U2 – Sales Specialist (2023)
Timeline
Sales Consultant
Neptune Communications
02.2022 - Current
RF Engineer
Digicel Jamaica
03.2021 - 02.2022
GNOC Engineer
Digicel Jamaica
07.2018 - 03.2021
Bachelor of Science - Chemical Engineering
University of Technology
09.2012 - Current
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